Tuesday, November 22, 2005

Still nothing. Maybe they SUCK again!

Well still nothing from IKEA. Hmmm, do you think I was duped again? They seem to be good at that. Smoke and mirrors. Promises not met, furniture not fixed.

I was watching a talk show last night, I think it was Leno or something. Anyway, he was talking about how a friend of his had bought a table from IKEA and was astounded by the assembly instructions. I can't say that I blame him as the instructions simply consisted of nothing more than a picture of the assembled table. Something tells me this is typical of the mighty IKEA. How the hell did they get so popular? Are people really so dumb that they will completely compromise quality aand service for price? Okay, dumb question, but really how do they do it?

In the meantime, as promised, my replacement toner cartridge for my laser printer arrived yesterday. This one works flawlessly and I will be more than happy to purchase from them again.

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Saturday, November 19, 2005

Tick tock

Well nothing is ever simple nor easy. Especially it would seem when dealing with IKEA. Although they agreed to replace the broken parts I have not yet seen the replacement pieces nor have I heard back from them. Maybe it was just a ploy to get me to go away. Maybe they just need to do things in the most inefficient and expensive way possible. Maybe this is why their stuff is crap; they spend all their money on useless customer service. Honestly, they could have bought and shipped me several tables for what they have probably spent dealing with me.

It seems they can't just send me the parts. I either have to have my current, broken table diss-assembled and boxed waiting to be exchanged with a completely new table or take the parts I need out of the new table and replace them with the broken parts and send the new table back. That seemed easy enough until he realized that it was originally shipped via post and this would only work if a courier was used. He said he would figure it out and call me back. That was the last I have heard from him. Hmmmm, I smell a conspiracy. Or is it a rat? ;^) Surely they don't think I'll just, what, forget? Are some people really that dumb? I sure hope not but fear many are.

So nothing is over until it's truly over. And this, I'm afraid, is far from over.

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Wednesday, November 09, 2005

This is how it should be done.

In the last 8 hours I have had the complete opposite experience with a place that I bought a toner cartridge for my printer. Here is what I wrote them:
Good day,

I am writing today to let you know about my disappointment with the product that I received from you.

I'm not sure why but it would seem that my transaction with your company has been doomed from the get go. Let me explain:

On September 15 I purchased and paid for the following toner cartridge off of your eBay auction site:

HP 92274A 74A Toner Cartridge 4L 4ML 4P 4MP LBP LB40

- After not receiving it for quite some time I contacted you and was told that it was a shipping error and that I would receive it soon.

- After still not receiving it I contacted you again. This time I was given another reason for it not arriving and told that another one would be shipped immediately. According to the box it arrived in it was shipped on Oct. 24. arriving shortly afterwards.

- While unpacking it I could not help but notice that it was leaking toner all over. Is this normal? It's quite messy and unpleasant to deal with. The first few copies came out fine. At this point I was willing to forgive the extended period of time it took to actually ship it.

- Then it started to print poorly. I have taken it out and turned around several times. This does not improve the print quality and only frustrates me further as I then have a toner mess to clean up. Now, no matter how much I rotate the cartridge it will not print properly. I am attaching a sample of what a typical print looks like now. It should be noted that throughout all of this I have only printed about 50 pages maximum. Surely this cartridge should be good for more than that!

Given that your history and eBay feedback would indicate that this is a rare occurrence I am hopeful that upon reading this you will do one of two things:

1- Refund my money
2 - At no cost to me send me a second cartridge that does not leak all over me and that works. (This would be preferable to option 1)

After everything that has gone on with this transaction I really don't feel that either one of my requests are out of line. Your feedback history would indicate that you are concerned with customer satisfaction. Well I'm not satisfied yet remain hopeful that you will be able to resolve this properly. Regardless of your decision I would appreciate hearing back from you.

Thank you for your time and anticipated response.

Here is what they wrote back less than 6 hours later:
We are so sorry about all the mishaps you 've had. Of course we will send you out a replacement. If you receive a label with the replacement please return the defective one with it.

Thank you for your businessThank you for your business !!! For orders 1 (877) 341 0987 Ext 1005 B Express It never hurts to have an extra toner on hand.

Now don't get the wrong idea. I rarely complain like this but after my struggles with IKEA I figured I'd give these guys a chance and the toner cartridge really did suck. So there you have it sports fans. The right and the wrong way to provide customer service.

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Yep you read it correctly V I C T O R Y is mine! Finally received a call back from the fellow named Jeff. He explained that he was willing to make an exception at this time and is sending me a replacement top and brackets. He did explain that this exception was being made not because the table broke and shouldn't have, but because of the way I'd been treated up until now. Seems he stumbled upon my endless stream of E-mails and phone calls and found the response to be inadequate. I'll say!

So there you have it furniture fans. If you yell loud and long enough it seems that whether it be for the correct reasons or not you will eventually get what you want/need. He called me on it and I did apologize to him for referring to him as a peon in one of my most recent E-mail messages to IKEA. I did preface my apology by telling him that I did that because I was mad and frustrated and he said that he understood completely.

I guess all that is left now is waiting for my replacement part to arrive. I sure hope it does because I don't want to have to do this all over again. Will I ever shop there again? That is the million dollar question. I guess we'll just have to wait and see. I will say this much: "Don't hold your breath on my ever shopping there again." ;-)

For anyone who may have been following this saga, thank you and good night! LOL I'll update on how the replacement is when it gets here. Until then enjoy life and for the love of god get out from behind your computer, quit reading these blogs, go out and get some fresh air and try interacting with some real humans because if I've learnt anything here it's that life is too short to sit at a computer ranting 24//7. Speak at y'all later.

Illegitimus Non Carborundum

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Thursday, November 03, 2005

IKEA sucks - Not surprised at all

Well although I'm not surprised I will admit to yet again being extremely disappointed by the way I have been treated by this useless piece of retail crap known as IKEA. Apparently they do not have a clue what customer service is let alone how to provide it.

Can you believe that after Monday I have not heard back from Mr. Jeff, my so-called Supervisor-Call-Back guy. I think he is just the night watchman and they said to him "here have some fun on Halloween and call this guy. Pretend to give a shit, get mad at him if you like. We've all done it. Try not to make it too obvious that you don't have a clue what you are talking about and when you've had enough tell him you're going to look into it further and let him know what you decide." I tried to insist on nailing down a time or day for him to call me back by but he refused to commit to one. Gee I fucking wonder why! Apparently he never intended on calling me back at all. Bastard. At least be honest about that.

Well Jeff, you and your useless company can go piss off. I am not going away! Next time get a real man or woman to call me, not some little peon like yourself. I will not stop until I have exhausted all avenues.

Have any suggestions about this? Want to share your own horror story about IKEA? Feel free to leave a comment and I will post it here for the whole world to see.

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