tag:blogger.com,1999:blog-174605472024-03-07T04:00:56.219-06:00IKEA Sucks!DON'T BE DUPED!
The most successful furniture company in the world, IKEA, does not stand behind their products! (or Many examples of how not to and one example of how to provide good customer service.)Unknownnoreply@blogger.comBlogger25125tag:blogger.com,1999:blog-17460547.post-54137235696071791022012-02-03T09:54:00.003-06:002012-02-03T09:56:33.513-06:00Ikea humourDespite how I feel about the mighty Ikea I thought this was funny:<br /><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVLKe0g-pdf6YPOlBqNGBIXD_o_WB7mkPrqFYjxKv88t07S9nJ-gwBLrE111cmXOSon74G3NNYHWXaqKpzJSEj9tB1QvwLQiSdUX5m8IegZ2VeoISOueBxIuvgmhiAK1hx91CV/s1600/ikea_job_interview.jpg"><img style="display:block; margin:0px auto 10px; text-align:center;cursor:pointer; cursor:hand;width: 400px; height: 325px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVLKe0g-pdf6YPOlBqNGBIXD_o_WB7mkPrqFYjxKv88t07S9nJ-gwBLrE111cmXOSon74G3NNYHWXaqKpzJSEj9tB1QvwLQiSdUX5m8IegZ2VeoISOueBxIuvgmhiAK1hx91CV/s400/ikea_job_interview.jpg" border="0" alt=""id="BLOGGER_PHOTO_ID_5704938770669513026" /></a>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17460547.post-64801598962973473452012-02-03T09:40:00.003-06:002012-02-03T09:49:55.474-06:00Still going.Every once in a while I check back in here to see if anyone has left comments. It never disappoints and each time I come back I find legitimate comments amongst the spam comments. I have posted them <span style="font-weight:bold;">ALL</span> contrary to the accusation that I only post the ones that agree with me and my experience. I can't control what or how people comment. I do post them all (except the spam crap) and if the large percentage of those concur with me and my experience well so be it. The truth doesn't lie and apparently I am not the only one who has had a negative experience with the mighty Ikea. And yet somehow they remain mighty. Baaaaaah baaaaah. ;-)<br /><br />Have a great day. Cheers.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17460547.post-30732662069735605432010-01-26T17:15:00.004-06:002010-01-26T17:29:05.639-06:00Brain dead ape?This came in and it never ceases to amaze me how some people feel the need to defend the giant Ikea. I have not spoken a word of lie in any of my posts and yet this person felt compelled to call me, among other things, a liar. Truly bizarre. Where do these people come from? You be the judge.<br /><blockquote> i work at ikea and i can tell you that none of your story is true based on the policies i know from the inside out. you are a very poor story teller and an even worse liar. you know the saying you get what you pay for idiot. ikea buys their products from the cheapest suppliers on the PLANET, and whatever country will give them the cheapest price that is where they buy it from. the key word is cheap, yes ikea is cheap and yes it is crap, so if you don't like it, go somewhere else, we don't need to hear about your ridiculous story, dump your cheap assed gilfriend while you're at it. before i worked at ikea i rarely shopped there because it is a given that their stuff is cheap crap. get over it. if you don't like it, don't buy it. i happen to know that a manager would see you immediately. a brain dead monkey could do almost any job at ikea including manager. all you would have had to do is go to ikea with your broken hopen and return the damaged one and then go buy a new one with your refund card. is that too hard to do you brain dead ape?</blockquote><br />If this person did not want to hear about my "ridiculous story" they could have easily moved along. As I have said all along I knew it was CHEAP when I bought but I still maintain that even though something is cheap it does not necessarily mean it is crap. An expectation that when you pay money for furniture it should last more than a few months is, IMHO not asking for to much. <br /><br />This person goes on to say that even a brain dead monkey could work at Ikea. He starts by saying that he works at Ikea. He ends by calling me a brain dead monkey. Who's the real brain dead monkey? Hmmmmm.Unknownnoreply@blogger.com27tag:blogger.com,1999:blog-17460547.post-37269864889263568682008-12-19T14:40:00.003-06:002009-01-05T23:18:30.752-06:00Oh joy oh blissJust recently it was announced that our fair city is getting ..... wait for it ..... our very own .... oh joy oh bliss I can hardly wait ... free standing, massive IKEA store!<br /><br />I think I am one of the very few that aren't simply orgasmic about this. Best of luck to them all. May their experience be much better than mine.<br /><br />Top of the season to you all. Cheers.Unknownnoreply@blogger.com7tag:blogger.com,1999:blog-17460547.post-85241724483601175692008-10-16T20:21:00.004-05:002008-11-27T15:21:17.540-06:00More of the same and then this...I find it interesting and disappointing all at the same time that I continue to get story after story of similar encounters with Ikea. I guess I shouldn't be surprised given what I know.<br /><br />And then there are those who choose to defend them. That is fine but sometimes I feel compelled to comment on comments that I receive. Below is one such comment that I felt needed a reply:<br /><br /><blockquote>honestly i am an ikea employee, and i would never order from online, not because it's ikea but because ordering furniture online seems pretty weird, anyways the reality is ikea is cheap, and you get what you pay for, you could always pay triple for the similar piece of furniture somewhere else, but you don't. so live with your choices in life, just deal with it. if you wanted ikea to have tons of smiling faces helping you in store or over the phone prices would sky rocket and then you wouldn't shop there, i have learned by working there and shopping there that if you want to be an ikea customer you need to learn to be patient. our motto is if the customer gives a little, and we give a little together we can save a lot. but customers believe that they need all the attention all the time, and in this world that comes with a price. it's like shopping at Target and Nordstrom, at Target you can't find anyone to help you but stuff is cheap, at Nordstrom you have to beat coworkers off with a stick, and the price reflects it. anyways good luck shopping and it's hard being no. 1, it's lonely at the top.......</blockquote><br /><br />First let me say that I appreciate this comment and agree that one needs to go into buying cheap furniture with their eyes wide open knowing that you get what you pay for. I know we did when we went and bought this table. But the minute one pays, no matter how little, for something one rightly expects that A) all of the parts are there, B) that it goes together as expected, and 3) that it lasts more than a few months. If you read through this blog and most of the subsequent comments you will find that often one, two or all three of these were not the case. Yet as the quoted writer suggests we are supposed to some how accept this because we didn't pay what some believe to be enough for that kind of quality? <br /><br />I would suggest that for many what they have paid may very well be a small fortune and that they deserve something that will last beyond a few months, have all of it's parts and go together as suggested in the instructions. They do not expect it to grow into the family heirloom antique otherwise they should definitely be shopping somewhere else. Most just want and deserve something that they can get by with.<br /><br />I find the comment about the customer giving a little and then them giving kind of troubling. Didn't the customer give them hard earned money for their defective product? Aren't they, at least in my case, those who gave nothing? I would have had plenty of patience and give had they shown me even a modicum of it. They shut me down from the get go and forced my hand. <br /><br />It seems like such a waste of energy now. Cie la vie I guess.<br /><br />Happy furniture hunting.Unknownnoreply@blogger.com3tag:blogger.com,1999:blog-17460547.post-44850657690598517372008-08-20T12:36:00.005-05:002008-11-27T15:23:33.950-06:00Been a whileSorry that it's been a while since posting to this blog and or replying to comments. I forget that people are still commenting here with most empathizing and or sharing their own horrid experience with Ikea. Then I get the ones like you see quoted below and it reminds me that some people take their own personal ownership of places like Ikea and feel the need to defend while throwing insults at those they don't agree with. To me, and especially now that I am no longer in a very angry phase of my life, they are simply being rude. And for what? The defence of a multi-national corporation like Ikea. And they say I need to get a life. To be fair not all who disagree with me are rude and I surely don't mind being disagreed with. Heck it is what makes the world interesting. Having said that I present two examples of disagreement, one being rude and the other being funny. You decide for yourself. Oh and do take a minute to read the other comments as some of them are very interesting:<br /><br /><span style="font-weight:bold;">Rude:</span><br /><blockquote> beinghonest said...<br />i'm sorry, but this truly is just pitiful. i shop IKEA all the time ad not only do i get GREAT service when i'm in there, but if something breaks (which NEVER happens for no reason) i am always given a replacement piece. no problem. they probably were "rude" to you because they serve human beings, not arrogant pricks like you. all that "time" you wasted... you probably caused it. i'm sorry but this whole "saga" is disgusting, self- centered, and annoying. grow up. IKEA is great.</blockquote><br />FYI: Being honest wasn't honest or brave enough to leave a comment that could be replied to. Typical. Not to mention that I stated a couple of times that I don't think I would have had any of these problems had I had an actual store to walk into and talk face-to-face with someone. Instead, as a mail-order customer all dealings where done over the phone or via e-mail. Apparently to this person being critical does not include being thorough and reading the WHOLE story. And I'm the one who needs to see a psychiatrist. Ha! <br /><br /><span style="font-weight:bold;">Funny:</span><br /><blockquote>anonymous said...<br />Go. see. a. psychiatrist. At once.<br /></blockquote><br />To that I say "thanks I have and it helped a lot, but I still won't shop at Ikea again." ;)<br /><br />Well that's it for now. Shop at Ikea at your own risk. To those with nothing but positive experiences with Ikea and their products I say "congratulations, good for you. I would expect nothing less from the biggest furniture company in the world." I only wish that was my experience but it wasn't and I, for whatever reasons, felt like writing about it. If you want to leave your counter experience by all means please do. Just please don't be rude about it. Thanks much and Cheers!Unknownnoreply@blogger.com8tag:blogger.com,1999:blog-17460547.post-3266840512355867992007-08-07T10:53:00.000-05:002007-08-07T11:00:09.135-05:00A comment worth posting.This came to me as a comment on this blog and I thought it worth posting. Seems many many people have had similar experiences to mine. Again I ask "How did this company become the best selling furniture company in the world?" We must be stupid or something. here's a good one, enjoy:<br /><blockquote>i have an ikea story for ya...<br /><br />so my girlfriend buys me a hopen (six drawer cabinet) from the aforementioned place of suckery. builds it for me as a christmas present. does a good job. no pieces missing and everything SEEMS sturdy. about three weeks later after barely loading the thing with nothing but socks and t-shirts the doors start to stick. then they just plain wont open. seems the crappy particle board wood is cracking and cant hold the screws in. so i call ikea up. they inform me that they have a replacement side panel. im in california so we have like 3 nearby. nearby being at least an hour and thirty minute drive. get in the car. load piece of crap hopen in the back. drive to "closest" ikea and then begin to wait. and wait. and wait. at least 40 minutes of respectful asking for service later do i finally get "served". and by served i mean ive gotten better help from people beating me up. apparently the guy i spoke to on the phone was on an extended meatball break and when he finally got done the part i had driven all that way for was given to somebody else. so of course im pissed off but dont want to burn any bridges. i respectfully leave after giving them my name and number and getting their full assurance that once the part i need comes in i will be called. 3 hours on the freeway. 1 hour at the store. keep these numbers handy we'll be adding them up later.<br /><br />two weeks go by without a word so i finally decide to call them back. after waiting on hold for a 30 mins i am directed to voicemail. leave my message. over the course of the next two weeks i leave 5 more. usually only after having to wait through 20 minutes of automated diretories and empty promises that the person im looking for will be with me shortly. finally after three weeks of this crap i get ahold of the guy and low and behold they had my piece for a while but couldnt get in touch with me. yeah uh huh. i ask to speak to a manager. no luck must be eating meatballs. but before i give up hope and just set fire to my cardboard hopen my contact there tells me that he just happened to find another piece but i need to come down rightaway to pick it up. so on what was shaping up to be a wonderful sunday of picking my nose scratching my butt and sleeping in turned into another hour and a half drive to ikea. aka annoying people suckville. i get to the store wait twenty minutes to speak to my guy and am later told that he went home for the day. nobody knows anything about the piece im there for so im instructed to look around the store till it can be found. 30 minutes later OOPS! no luck! no side panel piece. however i was instructed that i can purchase another 250 dollar hopen and use the piece from that one... yeah im not kidding that was their "suggestion". so its manager time. im upset but still respectfully request to speak to a higher up... and im told thats gonna take some time. i guess everyone in ikea is busy at their other jobs or solving the cure for cancer cause nobody seems to be available EVER. im told its going to be about 40 minutes so i decide to walk around their store. <br /><br />i walk around for about 20 mins and head to the check out line with some cd holders im pretty sure weren't made out of particle wood or need to be put together... though one can never be sure. im in line for around 15 minutes until its finally my turn. and when i get to the cashier i am told that the holders i am trying to purchase were display models and arent for sale. a 2 dollar item that is no longer in stock is not for sale??? after she makes about 5 calls, one im assuming is to the pentagon to make sure our national security and or economy wont negatively be affected by this sale, i am told that infact i will just have to come back another time when they are available. so i go to the front of the store ready to meet the manager when i find out that its going to be a little while longer. now at this point im sure any normal person would haver either got pissed in yelled or just left. but this is a mission now and i have no life. so i decide to stay. but im hungry. luckily ikea has a wonderful gormet cafe that serves old hotdogs and disgusting cinnamon rolls. so i wait in line for another 10 minutes. place my order when its my turn and am then told that i cannot use a credit card to make this purchase because the machine is down... yet we are only five feet away from the checkout lines that do accept credit cards. i ask if i can just be rung up at one of those and am looked at like i just asked for a mountain to be moved. i reach an agreement with the highschool dropout ive been so fortunate to have take my order that i will be able to take my food so long as i leave my credit card with her until the machines are up... which should be in five minutes. <br /><br />so i dont have any cash on me and am hungry from my long drive my long wait and just plain frustration i make the deal. and then things start to really get bad. i finish my slop about 20 minutes later but the manager is still not ready to meet with me so i mosey on down to the cafe to get my card back. wouldnt ya know it the machine is still down. im then told by someone at the front that the manager wont be able to meet me at all today... for absolutely no reason. they couldnt even think to make up an excuse they just said he cant do it. then i am told by dropout number one that the cash register is going to be down for an unknown amount of time... and i just lose it... at least on the inside. i calmy go back to the dining area and wait another 20 minutes for somebody figured out that it needed to be plugged in to work. i pay for my meal and then i walk out. i walk to my car. get in. but i decide not to leave. i back up to the front of the store and open the trunk. i begin to take out all the side panels all the front and top ones and all the drawers and put them in a pile behind my car about 10 feet away from the main pretentious glass enclosed entrance. and of course people are looking at me like "what a nut" and admittedly after a while it starts to get to me. i start to feel bad and like said nut. but then i think "screw that" and decide to build something out of all the broken cardboard pieces. i stack them as high as i can, one on top of the other, reaching to the heavens so that God can maybe notice and see all the wrong being done to people at this store. i stack everything a good ten feet on top of each other making a nice little ikea statue. i drive off and smile. revenge was mine. i laugh to myself as i think of how the high school dropouts having to wear ugly blue and yellow uniforms are being ordered by meatball eating managers to pick up my modern art garbage masterpiece right now. i smiled and i laughed and then im reminded that 250 dollars, one month of hassles fake promises and phone tag, around 60 dollars worth of gas, and a disgusting hot dog were all still dumped in my lap for the sole reason that i got something from IKEA. I HATE YOU IKEA AND I WISH YOU WERE DEAD YOU SWEDISH EURO TRASH PIECE OF CRAP. YOU SUCK!</blockquote>Unknownnoreply@blogger.com27tag:blogger.com,1999:blog-17460547.post-1144901462934374582006-04-12T22:51:00.000-05:002007-02-17T03:31:45.606-06:00Still more misguided commentsI received this from yet again another anonymous (read: guttless coward) poster:<blockquote>If you knew anything about good service you wouldn't be acting in this way. People like you are horrible to have to deal with. I'm sure you'd be just as rude to someone who offered you the most amazing service imaginable...All you're trying to do is get stuff for your lousy complaints. Quit being an ass someday ok. Love ya..See ya at IKEA next time...cuz you know you'll be back..mark my words..no doubt about it :)</blockquote>Since when are we not to expect good customer service, especially from a giant like IKEA(suckz)? Please, enlighten me on how if I knew anything about customer service I wouldn't be acting this way! This should be good. I mean really, have we dumbed ourselves down to the point where we are suposed to accept poor quality and service? I thpought it was the other way around. And to say that I was being rude is plain ludicrous! I did not get nor was I ever rude with these people and in fact they were rude to me. So much so that that is the reason they replaced the broken parts; their poor handling of the situation and the fact that they treated me rudely. <BR><BR>Now if the 12 year olds who have some how taken it upon themselves to champion the cause of IKEA(suckz) would guit wasting their time posting disparaging comments and go and get a real job in the service industry then maybe they wouldn't be so quick to condem me for wanting, no demanding good customer servce. If you're already in the field DO YOUR FUCKING JOB WELL and you won't get any complaints from the likes of me. Otherwise don't expect me to freely give you my hard earned cash. Maybe then they'll learn the value of standing behind a product and not looking at everyone who complains as an ass with nothing better to do. Quite frankly I find it appalling that I need to defend my position in any way. It's so clear to me. <BR><BR>Oh and just to be perfectly clear, I will NEVER shop at IKEA(suckz) again! You can mark MY words on that one ya stupid dumb ass!<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com33tag:blogger.com,1999:blog-17460547.post-1141323705773580492006-03-02T12:05:00.000-06:002007-01-31T00:01:44.803-06:00Comments. Arrogance at it's worst!Apparently some people would rather spout off and be all insulting without having a bloody clue of what they speak. My problem was never with the instructions. The comment, if read properly, was referring to something Jay Leno featured on the Tonight Show. The example he showed on the show was quite simply nothing more than a picture of a table. Nothing more. That's why it was so funny in it's absurdity.<br /><br />My problem with Ikea is their extremely poor customer service. It is quite simply deplorable. If those who commented would have taken a moment to read what this blog was all about they may not have been so arrogant in their condemnation of me. There is nothing so frustrating as those who feel they can make arrogant comments based on 1/100th of the information. And to make matters worse the comments were either left annonymously or in such a way as to avoid my responding to them. Gutless to boot. Nothing worse than guttless arrogance!<br /><br />I will say this much. Ikea did in fact replace my table. Of course they did it in the most ridiculously inefficient, costly (to them) and arduous fashion. They also made it clear that they were not accomodating me because the product was in fact faulty, which it was, but because of the extremely poor fashion in which this whole thing was handled by them. The bottom line is that they still do not stand behind their products. So, to those negative commenters who were too guttless to leave a way of contacting them and who didn't care to take the time to read the information I say "Get a life, ya bunch of dumbasses!"<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com5tag:blogger.com,1999:blog-17460547.post-1132691811516718412005-11-22T14:27:00.000-06:002005-11-22T14:41:55.373-06:00Still nothing. Maybe they SUCK again!Well still nothing from IKEA. Hmmm, do you think I was duped again? They seem to be good at that. Smoke and mirrors. Promises not met, furniture not fixed. <br /><br />I was watching a talk show last night, I think it was Leno or something. Anyway, he was talking about how a friend of his had bought a table from IKEA and was astounded by the assembly instructions. I can't say that I blame him as the instructions simply consisted of nothing more than a picture of the assembled table. Something tells me this is typical of the mighty IKEA. How the hell did they get so popular? Are people really so dumb that they will completely compromise quality aand service for price? Okay, dumb question, but really how do they do it?<br /><br />In the meantime, as promised, my replacement toner cartridge for my laser printer arrived yesterday. This one works flawlessly and I will be more than happy to purchase from them again.<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com7tag:blogger.com,1999:blog-17460547.post-1132449520393855492005-11-19T19:05:00.000-06:002005-11-22T14:27:06.450-06:00Tick tockWell nothing is ever simple nor easy. Especially it would seem when dealing with IKEA. Although they agreed to replace the broken parts I have not yet seen the replacement pieces nor have I heard back from them. Maybe it was just a ploy to get me to go away. Maybe they just need to do things in the most inefficient and expensive way possible. Maybe this is why their stuff is crap; they spend all their money on useless customer service. Honestly, they could have bought and shipped me several tables for what they have probably spent dealing with me.<br /><br />It seems they can't just send me the parts. I either have to have my current, broken table diss-assembled and boxed waiting to be exchanged with a completely new table or take the parts I need out of the new table and replace them with the broken parts and send the new table back. That seemed easy enough until he realized that it was originally shipped via post and this would only work if a courier was used. He said he would figure it out and call me back. That was the last I have heard from him. Hmmmm, I smell a conspiracy. Or is it a rat? ;^) Surely they don't think I'll just, what, forget? Are some people really that dumb? I sure hope not but fear many are. <br /><br />So nothing is over until it's truly over. And this, I'm afraid, is far from over.<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17460547.post-1131595635460988932005-11-09T21:59:00.001-06:002008-08-20T13:12:55.164-05:00This is how it should be done.In the last 8 hours I have had the complete opposite experience with a place that I bought a toner cartridge for my printer. Here is what I wrote them:<br /><blockquote>Good day,<br /><br />I am writing today to let you know about my disappointment with the product that I received from you.<br /><br />I'm not sure why but it would seem that my transaction with your company has been doomed from the get go. Let me explain:<br /><br />On September 15 I purchased and paid for the following toner cartridge off of your eBay auction site:<br /><br />HP 92274A 74A Toner Cartridge 4L 4ML 4P 4MP LBP LB40<br /><br />- After not receiving it for quite some time I contacted you and was told that it was a shipping error and that I would receive it soon.<br /><br />- After still not receiving it I contacted you again. This time I was given another reason for it not arriving and told that another one would be shipped immediately. According to the box it arrived in it was shipped on Oct. 24. arriving shortly afterwards.<br /><br />- While unpacking it I could not help but notice that it was leaking toner all over. Is this normal? It's quite messy and unpleasant to deal with. The first few copies came out fine. At this point I was willing to forgive the extended period of time it took to actually ship it.<br /><br />- Then it started to print poorly. I have taken it out and turned around several times. This does not improve the print quality and only frustrates me further as I then have a toner mess to clean up. Now, no matter how much I rotate the cartridge it will not print properly. I am attaching a sample of what a typical print looks like now. It should be noted that throughout all of this I have only printed about 50 pages maximum. Surely this cartridge should be good for more than that!<br /><br />Given that your history and eBay feedback would indicate that this is a rare occurrence I am hopeful that upon reading this you will do one of two things:<br /><br />1- Refund my money<br />or<br />2 - At no cost to me send me a second cartridge that does not leak all over me and that works. (This would be preferable to option 1)<br /><br />After everything that has gone on with this transaction I really don't feel that either one of my requests are out of line. Your feedback history would indicate that you are concerned with customer satisfaction. Well I'm not satisfied yet remain hopeful that you will be able to resolve this properly. Regardless of your decision I would appreciate hearing back from you.<br /><br />Thank you for your time and anticipated response.<br /><br /><center><img src="http://www.members.shaw.ca/srschwartz/print-sample-sml.jpg"></center></blockquote><br />Here is what they wrote back less than 6 hours later:<br /><blockquote>We are so sorry about all the mishaps you 've had. Of course we will send you out a replacement. If you receive a label with the replacement please return the defective one with it.<br /><br />Thank you for your businessThank you for your business !!! For orders 1 (877) 341 0987 Ext 1005 B Express It never hurts to have an extra toner on hand.</blockquote><br />Now don't get the wrong idea. I rarely complain like this but after my struggles with IKEA I figured I'd give these guys a chance and the toner cartridge really did suck. So there you have it sports fans. The right and the wrong way to provide customer service.<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-17460547.post-1131580359857743732005-11-09T17:37:00.000-06:002005-11-09T18:29:52.396-06:00VICTORY!!!Yep you read it correctly V I C T O R Y is mine! Finally received a call back from the fellow named Jeff. He explained that he was willing to make an exception at this time and is sending me a replacement top and brackets. He did explain that this exception was being made not because the table broke and shouldn't have, but because of the way I'd been treated up until now. Seems he stumbled upon my endless stream of E-mails and phone calls and found the response to be inadequate. I'll say!<br /><br />So there you have it furniture fans. If you yell loud and long enough it seems that whether it be for the correct reasons or not you will eventually get what you want/need. He called me on it and I did apologize to him for referring to him as a peon in one of my most recent E-mail messages to IKEA. I did preface my apology by telling him that I did that because I was mad and frustrated and he said that he understood completely.<br /><br />I guess all that is left now is waiting for my replacement part to arrive. I sure hope it does because I don't want to have to do this all over again. Will I ever shop there again? That is the million dollar question. I guess we'll just have to wait and see. I will say this much: "Don't hold your breath on my ever shopping there again." ;-)<br /><br />For anyone who may have been following this saga, thank you and good night! LOL I'll update on how the replacement is when it gets here. Until then enjoy life and for the love of god get out from behind your computer, quit reading these blogs, go out and get some fresh air and try interacting with some real humans because if I've learnt anything here it's that life is too short to sit at a computer ranting 24//7. Speak at y'all later.<br /><br /><br /><center><b><font size="5">Illegitimus Non Carborundum</font></b></center><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17460547.post-1131037001249610752005-11-03T10:42:00.000-06:002005-11-03T10:56:41.263-06:00IKEA sucks - Not surprised at allWell although I'm not surprised I will admit to yet again being extremely disappointed by the way I have been treated by this useless piece of retail crap known as IKEA. Apparently they do not have a clue what customer service is let alone how to provide it. <br /><br />Can you believe that after Monday I have not heard back from Mr. Jeff, my so-called Supervisor-Call-Back guy. I think he is just the night watchman and they said to him "here have some fun on Halloween and call this guy. Pretend to give a shit, get mad at him if you like. We've all done it. Try not to make it too obvious that you don't have a clue what you are talking about and when you've had enough tell him you're going to look into it further and let him know what you decide." I tried to insist on nailing down a time or day for him to call me back by but he refused to commit to one. Gee I fucking wonder why! Apparently he never intended on calling me back at all. Bastard. At least be honest about that.<br /><br />Well Jeff, you and your useless company can go piss off. I am not going away! Next time get a real man or woman to call me, not some little peon like yourself. <B>I will not stop until I have exhausted all avenues.</B><br /><br /><B>Have any suggestions about this? Want to share your own horror story about IKEA? Feel free to leave a comment and I will post it here for the whole world to see.</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17460547.post-1130817791999612692005-10-31T21:36:00.000-06:002005-10-31T22:13:20.850-06:00IKEA sucks - Stupid is as stupid does.And on it goes. Today I finaly get a call from IKEA! Woo woo! Not so woo woo. This guy tells me his name is Jeff and that he's calling because I requested a manager call back. This brings my hopes up that perhaps I may finally get some satisfaction from these turkeys. Again not so. He proceeds to tell me about the 45 day warranty. This sort of gets my ire and he can tell there is an edge to my voice. I asked him if he thought a table should last longer than three months? All he could do was tell me about a 45 day warranty. I was getting pretty mad but wasn't rude. I did tell him that the whole experience thus far had been unbelievable and despicable, and was shocked if they thought that was good customer service. <br /><br />Then he said something about the table that I didn't hear so I asked him if he even knew what table I was talking about. He could not answer me. I asked him if he had seen the pictures I sent. He had not, telling me that all he had was an E-mail saying that I have a broken table. I was livid and asked why he hadn't read my complaint or seen the pictures and why he was calling me without having done that. He got very upset and told me that he was trying to be as nice as possible here. Who cares? Oh sorry for getting angry at your ineptitude. Do your job you fucking idiot! Or at least give me to someone who has the brains to do that before calling me. Dumb fuck! Or am I the dumb fuck for even thinking that I might get some propper customer service here? Despite being angry at me he knew I was right and said that he was going to get off the phone and go and look at the pictures that were suppoosed to be included in the message and then call me back with his "decision". I said that I would appreciate that and that is where it was left. Needless to say I have yet to hear back from him. Hmmm, I wonder if I ever will?<br /><br /><B>Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com11tag:blogger.com,1999:blog-17460547.post-1130561540431340052005-10-28T22:15:00.000-05:002005-10-28T23:52:20.440-05:00IKEA sucks - Grrrrrrrrrrrrr... there just is no justice with these #%^@@#*&^$_Grrrrrrrrrrrrrrrrrrrr! That's about all I can say about this experience. I'll say this much, IKEA seems resolved to trample the notion of good customer service as far down into the ground as they possibly can. Not even a daily E-mail has produced any kind of contact from them at all. I think that the address they gave me is a dead end address for losers like me. <br /><br />Well fuck that! I've still got a few tricks up my sleeve. Stay tuned.<br /><br /><B>Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com4tag:blogger.com,1999:blog-17460547.post-1130337844445976612005-10-26T09:21:00.000-05:002005-10-26T09:50:11.143-05:00IKEA sucks - Still banging my head against the wall that is IKEA!I have resorted to sending IKEA a daily E-mail. It usually has a reference to the latest E-mail from the Web site Customer Service - different from the real "Customer Service" - telling me that they are forwarding my message to "Customer Service" and I should hear back from them soon. At least this time they put a time of within 48 - 72 hours. I am not holding my breath. You'll notice that I have begun to c.c. the President of IKEA Canada. I don't really have an E-mail address for her but figured it couldn't hurt to c.c. her. Having said that if anyone has an E-mail address for her I would truly love to get my hands on it. ;-) <br /><br />Here is today's version of my daily E-mail to them:<br /><blockquote>As I have not heard from anyone yet I am sending this again, and will continue to do so on a daily basis until someone from IKEA who can make a decision decides to actually speak to me. I did receive this today, the second such message from your Web site Customer Service:<br /><br /><blockquote><blockquote>Hello Mr. Dudley,<br /><br />Thank you for taking the time to contact us. To help you further in this matter, we have forwarded your message to the Customer Service department of IKEA Home Shopping on your behalf. You will be contacted via telephone regarding case file S1180087 within 48 to 72 hours.<br /><br />Should you require further assistance with your case, please do not hesitate to contact IKEA Home Shopping by telephone with your file number.<br /><br />Store phone numbers are available online at:<br />http://www.ikea.ca/ms/en_CA/ikny_splash.html<br /><br />Best Regards,<br />IKEA Website Customer Service</blockquote></blockquote><br />I've heard that one before! You know, the one where I am promised that someone will be in touch within 48-72 hours. It's been a month and I'm still waiting for someone to call me! In any event, in case you missed it below is my situation.<br /><br />On October 21, I spoke with a customer service rep. named Adriane who instructed me to send this info to you in the hopes that I will be given the opportunity to speak to someone who will actually stand behind an IKEA product for more than 45 days. I will not be punished for being an at home shopper. If there was a store here this would not have been an issue as I am sure that when presented with the physical evidence someone there would have agreed with me that this is not acceptable after only three months of use.<br /><br />I'm not usually driven to demand anything. Yet after the way I have been yelled at, accused of misuse, and generally disrespected not to mention that after only three months I have a broken table, I demand that I am either given my money back or have this faulty piece replaced, at no cost to me.<br /><br />The way I have been treated thus far has been truly astonishing to say the least. I would have expected more from a company that seems to be so highly regarded and is so successful.<br /><br />I look forward to seeing where things go from here.<br /><br />c.c. Ms. Kerri Molinaro<br /> President, IKEA Canada</blockquote><br /><B>Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com10tag:blogger.com,1999:blog-17460547.post-1129946294171664762005-10-21T20:30:00.000-05:002005-10-21T20:59:32.006-05:00IKEA sucks - Web support vs customer support?I finally got a reply to ... well, anything! This time though it was from the E-mail address that I found when I looked at the code of their E-mail Contact form page. Not from the one that I was given over the phone. Here is what it said:<br /><blockquote>Hello Mr. Dudley,<br /><br />Thank you for your email. We have forwarded your message and the<br />pictures to the customer service department, requesting that someone<br />contact you by phone.<br /><br />Sincerely,<br />IKEA Website Customer Service</blockquote><br />Funny how they didn't respond when I filled out their E-mail form and sent that. In any event apparently that address is just for Web support anyway. We'll see if I get anywhere with this latest contact.<br /><br /><B>Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com4tag:blogger.com,1999:blog-17460547.post-1129925939934972912005-10-21T14:59:00.001-05:002008-08-20T20:45:19.154-05:00IKEA sucks - Banging my head against the wall that is IKEAAfter not having heard one word from these idiots, I phoned them again today. I got into another shouting match with the asshole on the other end when he informed me that I was not on any of the call back lists. Those F*%#(@ers never put me on one in the first place. Did they really think I would just go away? Wrong!<br /><br />After being yelled at again that there is only a 45 day warranty on their stuff I told him that I did not care about their 45 day crap and that I would not stop, would not go away until they either replaced the broken pieces or gave me my money back. I tried to get him to look at a <a href="http://www.members.shaw.ca/srschwartz/ikea.html" target="_blank">tamer version</a> of my original post but he claimed that his computer was being blocked from viewing this page. Yeah right. So he gave me an <a href="mailto:ssac@memo.ikea.com">E-mail address</a> to send the pictures to and assured me that I would hear back from them. I tried to get him to commit to a day for call back, which of course he could not or would not do.<br /><br />So I sent the E-mail to the address that he gave me as well as the <a href="mailto:cace@memo.ikea.ca">one I found</a> when looking at the source code of their E-mail Form page. I am resolved to do so every day from now on until I get somewhere.<br /><br /><B>Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17460547.post-1129593565282919682005-10-17T18:54:00.000-05:002005-10-18T00:03:55.593-05:00IKEA sucks - Of course you know this means war!Well, the last time that I spoke to anyone from IKEA sucks was October 8. So much for a five day call-back list. Time for the gloves to come off.<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-17460547.post-1129088115411047732005-10-11T22:27:00.000-05:002005-10-18T00:04:24.656-05:00IKEA sucks - Still waitingYes I'm still waiting and not getting any happier I might add. I have not heard back from either the "Call-back Supervisor" nor my letter sent to them off of their Web site. It never ceases to amaze me how the bigger and more successful a retail company is the worse their service is. It's really despicable when you think about it. After all, who made them successful in the first place?<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-17460547.post-1129002676101030382005-10-10T22:50:00.001-05:002008-08-20T13:08:34.305-05:00IKEA sucks - In case you missed it this is why IKEA sucks.The world's largest furniture company, IKEA, owned by the wealthiest man in the world (yes even wealthier than Bill Gates and all of the sheikhs) DOES NOT stand behind their products.<br /><br />Here's our story:<br /><br />After years of hearing people rave about their furniture we decided to spend some money and buy a new coffee table. We thought we had found the greatest table when we decided on the Lamborn Coffee Table from IKEA. It is a multifunction table where half of the table top can be lifted out, turned around, re-inserted into it's leg holes and thus turned into a work/eating table. See below:<br /><br /><center><img src="http://www.members.shaw.ca/srschwartz/lamborn-closed.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/lamborn-open.jpg"></center><BR><br /><br />After three months the table top that is removable broke! The arm that pulls out and then gets reinserted when the table top is reversed, as is in the second picture, pulled out of the wood top; anchors and all. (See below.) One would think that this would be built in such a way that this stress point could and should withstand more than three months of use.<br /><br /><center><img src="http://www.members.shaw.ca/srschwartz/arm-1.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/arm-2.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/arm-3.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/close-up.jpg"></center><BR><br /><br />Now I am being told that because it is past the 45 day warranty period they have no responsibility to me or their merchandise. Imagine that; the biggest furniture company in the world will not stand behind their furniture for more than 45 days. How absurd is that!<br /><br />Worse is the service I have received over the phone with regards to this. First I was told that there was a one year warranty on the materials. Then I was cut off while being transferred to the claims department. Then upon phoning back I was transferred to a person whose accent was so heavy I couldn't understand a word they were saying. After they slowed down and started annunciating in English I was able to convey my message to him upon which I was transferred again, but this time not before being told that I was out of luck. When protesting that decision to the next person I was told that it was my fault and had the customer service 'manager' (more on that later) yell at me about how he didn't know how I was using the table. All the while admitting that this should not have happened.<br /><br />Sensing that I would get nowhere with this person I asked to talk to his superior. At this point I was told that I could not and a case number would be given to me and I would be added to a Supervisor Call Back list. I would hear from someone within 24 to 48 hours. I was not happy about this but what else could I do? So I waited, and waited and waited some more until 5 days later I called them back! When I got the customer service rep on the phone I immediately asked for his manager. He replied that he was the manager. After speaking with him for a moment and explaining the situation I quickly came to the realization that they all consider themselves "Customer Service Managers" and I will get nowhere with this fellow. In any event he puts me on hold for over 10 minutes while he retrieves the case file, only to have him tell me that I am out of luck and will not receive any assistance what-so-ever from IKEA, all the while insisting that they do indeed stand behind their products. I find this a very bizarre way of standing behind ones products. So yet again I insist on talking to his 'superior,' a term that I figure he may actually understand. He insists that I will get the same answer from whomever I talk to and again tells me that I can't talk to anyone right now and I can if I want go back on the call back list and wait at least 5 more days for a call.<br /><br />So here I am, waiting for a call from someone who is supposedly a supervisor or manager or whatever the hell they call the next person up the chain. Still not at all satisfied with what's going on here and still sitting with a 3 month old broken table. Grrrrrrr.<br /><br />Have any similar experiences with IKEA? Want to share that experience? Something tells me I'm not the only one going through this. If you want to share your experience please send me a comment and I will either post your story here for you or get you to do it. <B>Don't let the biggest furniture company in the world get away with this!</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com6tag:blogger.com,1999:blog-17460547.post-1128788938832122592005-10-08T11:24:00.000-05:002005-10-18T00:05:00.886-05:00IKEA sucks - Tired of waiting.In my continued efforts to resolve this situation I find myself growing more and more frustrated with the lack of contact and satisfaction that I am getting from IKEA. Today I decided to try contacting them through their Web site, using their online form. This is what I sent them:<br /><br /><blockquote>After dealing with your so-called customer service reps I want to speak with a supervisor or manager of customer support. <br /><br />It is becoming clear to me that you do not stand behind your product; a shocking realization when talking about one of the biggest furniture companies in the world.<br /><br />I have had the Lamborn Coffee table for just over three months and it is broken. One of the arms that support the table top that can be removed and reversed has pulled out of the particle board table top. An unacceptable result of using the table as it was intended.<br /><br />I have been told by a couple of rude customer service reps - whom I could barley understand due to such thick accents - that the 45 day warranty period is over and therefore I am stuck with a broken table and no recourse. This while insisting that IKEA stands behind their products and it must be my fault that it broke. This response would be laughable if it weren't so utterly ridiculous and wrong. <br /><br />I get the distinct feeling that if I had an actual store in my city where I could take the broken piece I would have no problem being taken care of satisfactorily. That has been the experience of others that I know. So why am I being punished for being a home shopper? Do you think that if I get treated poorly enough that I'll just give up and go away? Think again! I will not stop until I get treated properly and fairly. This problem is not because of anything other than faulty material/design and/or poor workmanship. <br /><br />This was our first purchase from IKEA and you can be rest assured that if this does not get resolved to my satisfaction it will be our last. And I will do everything in my power to dissuade as many others as I possibly can from shopping with you as well. <br /><br />I look forward to hearing from someone as I have already been waiting for over a week for a "Supervisor Call Back." Good day!</blockquote><br /><br />Think this will get me anywhere? I am sceptical to say the least. If this does not work I will continue moving up the chain until I do get some satisfaction.<br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17460547.post-1128535549753724812005-10-05T13:04:00.000-05:002005-10-18T00:05:15.606-05:00IKEA sucks - This just in.Here is an engineer's assessment of the Lamborn Table and IKEA in general (Wish I'd known this before purchasing! D'oah!!):<br /><br /><blockquote>"... I have bought several items from IKEA, and have come to realize that at least 50% of their furniture is crap, for one or both of the following reasons: (1) poor quality materials, or (2) poor design. In the case of your table, any first year engineering student could see this is totally crappy implementation of an otherwise innovative design. The strength of that screw in particle board is way too low for the application, which involves repetitive loading. If they had used solid pine instead of particle board, with the correct screw, it would be a great product. I think the general rule with IKEA is that some of their products have innovative design (they have many different designers, some are really good), but many more suffer from poor material selection and implementation of the design (especially items that use that bloody particle board)."</blockquote><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-17460547.post-1128458673351518752005-10-04T15:36:00.001-05:002008-08-20T13:07:24.904-05:00IKEA SUCKS and is NOT TO BE TRUSTED!The world's largest furniture company, IKEA, owned by the wealthiest man in the world (yes even wealthier than Bill Gates and all of the sheikhs) DOES NOT stand behind their products.<br /><br />Here's our story:<br /><br />After years of hearing people rave about their furniture we decided to spend some money and buy a new coffee table. We thought we had found the greatest table when we decided on the Lamborn Coffee Table from IKEA. It is a multifunction table where half of the table top can be lifted out, turned around, re-inserted into it's leg holes and thus turned into a work/eating table. See below:<br /><br /><center><img src="http://www.members.shaw.ca/srschwartz/lamborn-closed.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/lamborn-open.jpg"></center><BR><br /><br />After three months the table top that is removable broke! The arm that pulls out and then gets reinserted when the table top is reversed, as is in the second picture, pulled out of the wood top; anchors and all. (See below.) One would think that this would be built in such a way that this stress point could and should withstand more than three months of use.<br /><br /><center><img src="http://www.members.shaw.ca/srschwartz/arm-1.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/arm-2.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/arm-3.jpg"></center><BR><br /><center><img src="http://www.members.shaw.ca/srschwartz/close-up.jpg"></center><BR><br /><br />Now I am being told that because it is past the 45 day warranty period they have no responsibility to me or their merchandise. Imagine that; the biggest furniture company in the world will not stand behind their furniture for more than 45 days. How absurd is that!<br /><br />Worse is the service I have received over the phone with regards to this. First I was told that there was a one year warranty on the materials. Then I was cut off while being transferred to the claims department. Then upon phoning back I was transferred to a person whose accent was so heavy I couldn't understand a word they were saying. After they slowed down and started annunciating in English I was able to convey my message to him upon which I was transferred again, but this time not before being told that I was out of luck. When protesting that decision to the next person I was told that it was my fault and had the customer service 'manager' (more on that later) yell at me about how he didn't know how I was using the table. All the while admitting that this should not have happened.<br /><br />Sensing that I would get nowhere with this person I asked to talk to his superior. At this point I was told that I could not and a case number would be given to me and I would be added to a Supervisor Call Back list. I would hear from someone within 24 to 48 hours. I was not happy about this but what else could I do? So I waited, and waited and waited some more until 5 days later I called them back! When I got the customer service rep on the phone I immediately asked for his manager. He replied that he was the manager. After speaking with him for a moment and explaining the situation I quickly came to the realization that they all consider themselves "Customer Service Managers" and I will get nowhere with this fellow. In any event he puts me on hold for over 10 minutes while he retrieves the case file, only to have him tell me that I am out of luck and will not receive any assistance what-so-ever from IKEA, all the while insisting that they do indeed stand behind their products. I find this a very bizarre way of standing behind ones products. So yet again I insist on talking to his 'superior,' a term that I figure he may actually understand. He insists that I will get the same answer from whomever I talk to and again tells me that I can't talk to anyone right now and I can if I want go back on the call back list and wait at least 5 more days for a call.<br /><br />So here I am, waiting for a call from someone who is supposedly a supervisor or manager or whatever the hell they call the next person up the chain. Still not at all satisfied with what's going on here and still sitting with a 3 month old broken table. Grrrrrrr.<br /><br />Have any similar experiences with IKEA? Want to share that experience? Something tells me I'm not the only one going through this. If you want to share your experience please send me a comment and I will either post your story here for you or get you to do it. <B>Don't let the biggest furniture company in the world get away with this!</B><br /><br />TAGS: <a href="http://technorati.com/tag/ikea+sucks%21" rel="tag">ikea sucks!</a> | <a href="http://technorati.com/tag/ikea\" rel="tag">ikea</a> | <a href="http://technorati.com/tag/IKEA\" rel="tag">IKEA</a> | <a href="http://technorati.com/tag/furniture\" rel="tag">furniture</a>Unknownnoreply@blogger.com5