A comment worth posting.

This came to me as a comment on this blog and I thought it worth posting. Seems many many people have had similar experiences to mine. Again I ask "How did this company become the best selling furniture company in the world?" We must be stupid or something. here's a good one, enjoy:

i have an ikea story for ya...

so my girlfriend buys me a hopen (six drawer cabinet) from the aforementioned place of suckery. builds it for me as a christmas present. does a good job. no pieces missing and everything SEEMS sturdy. about three weeks later after barely loading the thing with nothing but socks and t-shirts the doors start to stick. then they just plain wont open. seems the crappy particle board wood is cracking and cant hold the screws in. so i call ikea up. they inform me that they have a replacement side panel. im in california so we have like 3 nearby. nearby being at least an hour and thirty minute drive. get in the car. load piece of crap hopen in the back. drive to "closest" ikea and then begin to wait. and wait. and wait. at least 40 minutes of respectful asking for service later do i finally get "served". and by served i mean ive gotten better help from people beating me up. apparently the guy i spoke to on the phone was on an extended meatball break and when he finally got done the part i had driven all that way for was given to somebody else. so of course im pissed off but dont want to burn any bridges. i respectfully leave after giving them my name and number and getting their full assurance that once the part i need comes in i will be called. 3 hours on the freeway. 1 hour at the store. keep these numbers handy we'll be adding them up later.

two weeks go by without a word so i finally decide to call them back. after waiting on hold for a 30 mins i am directed to voicemail. leave my message. over the course of the next two weeks i leave 5 more. usually only after having to wait through 20 minutes of automated diretories and empty promises that the person im looking for will be with me shortly. finally after three weeks of this crap i get ahold of the guy and low and behold they had my piece for a while but couldnt get in touch with me. yeah uh huh. i ask to speak to a manager. no luck must be eating meatballs. but before i give up hope and just set fire to my cardboard hopen my contact there tells me that he just happened to find another piece but i need to come down rightaway to pick it up. so on what was shaping up to be a wonderful sunday of picking my nose scratching my butt and sleeping in turned into another hour and a half drive to ikea. aka annoying people suckville. i get to the store wait twenty minutes to speak to my guy and am later told that he went home for the day. nobody knows anything about the piece im there for so im instructed to look around the store till it can be found. 30 minutes later OOPS! no luck! no side panel piece. however i was instructed that i can purchase another 250 dollar hopen and use the piece from that one... yeah im not kidding that was their "suggestion". so its manager time. im upset but still respectfully request to speak to a higher up... and im told thats gonna take some time. i guess everyone in ikea is busy at their other jobs or solving the cure for cancer cause nobody seems to be available EVER. im told its going to be about 40 minutes so i decide to walk around their store.

i walk around for about 20 mins and head to the check out line with some cd holders im pretty sure weren't made out of particle wood or need to be put together... though one can never be sure. im in line for around 15 minutes until its finally my turn. and when i get to the cashier i am told that the holders i am trying to purchase were display models and arent for sale. a 2 dollar item that is no longer in stock is not for sale??? after she makes about 5 calls, one im assuming is to the pentagon to make sure our national security and or economy wont negatively be affected by this sale, i am told that infact i will just have to come back another time when they are available. so i go to the front of the store ready to meet the manager when i find out that its going to be a little while longer. now at this point im sure any normal person would haver either got pissed in yelled or just left. but this is a mission now and i have no life. so i decide to stay. but im hungry. luckily ikea has a wonderful gormet cafe that serves old hotdogs and disgusting cinnamon rolls. so i wait in line for another 10 minutes. place my order when its my turn and am then told that i cannot use a credit card to make this purchase because the machine is down... yet we are only five feet away from the checkout lines that do accept credit cards. i ask if i can just be rung up at one of those and am looked at like i just asked for a mountain to be moved. i reach an agreement with the highschool dropout ive been so fortunate to have take my order that i will be able to take my food so long as i leave my credit card with her until the machines are up... which should be in five minutes.

so i dont have any cash on me and am hungry from my long drive my long wait and just plain frustration i make the deal. and then things start to really get bad. i finish my slop about 20 minutes later but the manager is still not ready to meet with me so i mosey on down to the cafe to get my card back. wouldnt ya know it the machine is still down. im then told by someone at the front that the manager wont be able to meet me at all today... for absolutely no reason. they couldnt even think to make up an excuse they just said he cant do it. then i am told by dropout number one that the cash register is going to be down for an unknown amount of time... and i just lose it... at least on the inside. i calmy go back to the dining area and wait another 20 minutes for somebody figured out that it needed to be plugged in to work. i pay for my meal and then i walk out. i walk to my car. get in. but i decide not to leave. i back up to the front of the store and open the trunk. i begin to take out all the side panels all the front and top ones and all the drawers and put them in a pile behind my car about 10 feet away from the main pretentious glass enclosed entrance. and of course people are looking at me like "what a nut" and admittedly after a while it starts to get to me. i start to feel bad and like said nut. but then i think "screw that" and decide to build something out of all the broken cardboard pieces. i stack them as high as i can, one on top of the other, reaching to the heavens so that God can maybe notice and see all the wrong being done to people at this store. i stack everything a good ten feet on top of each other making a nice little ikea statue. i drive off and smile. revenge was mine. i laugh to myself as i think of how the high school dropouts having to wear ugly blue and yellow uniforms are being ordered by meatball eating managers to pick up my modern art garbage masterpiece right now. i smiled and i laughed and then im reminded that 250 dollars, one month of hassles fake promises and phone tag, around 60 dollars worth of gas, and a disgusting hot dog were all still dumped in my lap for the sole reason that i got something from IKEA. I HATE YOU IKEA AND I WISH YOU WERE DEAD YOU SWEDISH EURO TRASH PIECE OF CRAP. YOU SUCK!

Still more misguided comments

I received this from yet again another anonymous (read: guttless coward) poster:

If you knew anything about good service you wouldn't be acting in this way. People like you are horrible to have to deal with. I'm sure you'd be just as rude to someone who offered you the most amazing service imaginable...All you're trying to do is get stuff for your lousy complaints. Quit being an ass someday ok. Love ya..See ya at IKEA next time...cuz you know you'll be back..mark my words..no doubt about it :)

Since when are we not to expect good customer service, especially from a giant like IKEA(suckz)? Please, enlighten me on how if I knew anything about customer service I wouldn't be acting this way! This should be good. I mean really, have we dumbed ourselves down to the point where we are suposed to accept poor quality and service? I thpought it was the other way around. And to say that I was being rude is plain ludicrous! I did not get nor was I ever rude with these people and in fact they were rude to me. So much so that that is the reason they replaced the broken parts; their poor handling of the situation and the fact that they treated me rudely.

Now if the 12 year olds who have some how taken it upon themselves to champion the cause of IKEA(suckz) would guit wasting their time posting disparaging comments and go and get a real job in the service industry then maybe they wouldn't be so quick to condem me for wanting, no demanding good customer servce. If you're already in the field DO YOUR FUCKING JOB WELL and you won't get any complaints from the likes of me. Otherwise don't expect me to freely give you my hard earned cash. Maybe then they'll learn the value of standing behind a product and not looking at everyone who complains as an ass with nothing better to do. Quite frankly I find it appalling that I need to defend my position in any way. It's so clear to me.

Oh and just to be perfectly clear, I will NEVER shop at IKEA(suckz) again! You can mark MY words on that one ya stupid dumb ass!

TAGS: ikea sucks! | ikea | IKEA | furniture

Comments. Arrogance at it's worst!

Apparently some people would rather spout off and be all insulting without having a bloody clue of what they speak. My problem was never with the instructions. The comment, if read properly, was referring to something Jay Leno featured on the Tonight Show. The example he showed on the show was quite simply nothing more than a picture of a table. Nothing more. That's why it was so funny in it's absurdity.

My problem with Ikea is their extremely poor customer service. It is quite simply deplorable. If those who commented would have taken a moment to read what this blog was all about they may not have been so arrogant in their condemnation of me. There is nothing so frustrating as those who feel they can make arrogant comments based on 1/100th of the information. And to make matters worse the comments were either left annonymously or in such a way as to avoid my responding to them. Gutless to boot. Nothing worse than guttless arrogance!

I will say this much. Ikea did in fact replace my table. Of course they did it in the most ridiculously inefficient, costly (to them) and arduous fashion. They also made it clear that they were not accomodating me because the product was in fact faulty, which it was, but because of the extremely poor fashion in which this whole thing was handled by them. The bottom line is that they still do not stand behind their products. So, to those negative commenters who were too guttless to leave a way of contacting them and who didn't care to take the time to read the information I say "Get a life, ya bunch of dumbasses!"

TAGS: ikea sucks! | ikea | IKEA | furniture

Still nothing. Maybe they SUCK again!

Well still nothing from IKEA. Hmmm, do you think I was duped again? They seem to be good at that. Smoke and mirrors. Promises not met, furniture not fixed.

I was watching a talk show last night, I think it was Leno or something. Anyway, he was talking about how a friend of his had bought a table from IKEA and was astounded by the assembly instructions. I can't say that I blame him as the instructions simply consisted of nothing more than a picture of the assembled table. Something tells me this is typical of the mighty IKEA. How the hell did they get so popular? Are people really so dumb that they will completely compromise quality aand service for price? Okay, dumb question, but really how do they do it?

In the meantime, as promised, my replacement toner cartridge for my laser printer arrived yesterday. This one works flawlessly and I will be more than happy to purchase from them again.

TAGS: ikea sucks! | ikea | IKEA | furniture

Tick tock

Well nothing is ever simple nor easy. Especially it would seem when dealing with IKEA. Although they agreed to replace the broken parts I have not yet seen the replacement pieces nor have I heard back from them. Maybe it was just a ploy to get me to go away. Maybe they just need to do things in the most inefficient and expensive way possible. Maybe this is why their stuff is crap; they spend all their money on useless customer service. Honestly, they could have bought and shipped me several tables for what they have probably spent dealing with me.

It seems they can't just send me the parts. I either have to have my current, broken table diss-assembled and boxed waiting to be exchanged with a completely new table or take the parts I need out of the new table and replace them with the broken parts and send the new table back. That seemed easy enough until he realized that it was originally shipped via post and this would only work if a courier was used. He said he would figure it out and call me back. That was the last I have heard from him. Hmmmm, I smell a conspiracy. Or is it a rat? ;^) Surely they don't think I'll just, what, forget? Are some people really that dumb? I sure hope not but fear many are.

So nothing is over until it's truly over. And this, I'm afraid, is far from over.

TAGS: ikea sucks! | ikea | IKEA | furniture

This is how it should be done.

In the last 8 hours I have had the complete opposite experience with a place that I bought a toner cartridge for my printer. Here is what I wrote them:

Good day,

I am writing today to let you know about my disappointment with the product that I received from you.

I'm not sure why but it would seem that my transaction with your company has been doomed from the get go. Let me explain:

On September 15 I purchased and paid for the following toner cartridge off of your eBay auction site:

HP 92274A 74A Toner Cartridge 4L 4ML 4P 4MP LBP LB40

- After not receiving it for quite some time I contacted you and was told that it was a shipping error and that I would receive it soon.

- After still not receiving it I contacted you again. This time I was given another reason for it not arriving and told that another one would be shipped immediately. According to the box it arrived in it was shipped on Oct. 24. arriving shortly afterwards.

- While unpacking it I could not help but notice that it was leaking toner all over. Is this normal? It's quite messy and unpleasant to deal with. The first few copies came out fine. At this point I was willing to forgive the extended period of time it took to actually ship it.

- Then it started to print poorly. I have taken it out and turned around several times. This does not improve the print quality and only frustrates me further as I then have a toner mess to clean up. Now, no matter how much I rotate the cartridge it will not print properly. I am attaching a sample of what a typical print looks like now. It should be noted that throughout all of this I have only printed about 50 pages maximum. Surely this cartridge should be good for more than that!

Given that your history and eBay feedback would indicate that this is a rare occurrence I am hopeful that upon reading this you will do one of two things:

1- Refund my money
or
2 - At no cost to me send me a second cartridge that does not leak all over me and that works. (This would be preferable to option 1)

After everything that has gone on with this transaction I really don't feel that either one of my requests are out of line. Your feedback history would indicate that you are concerned with customer satisfaction. Well I'm not satisfied yet remain hopeful that you will be able to resolve this properly. Regardless of your decision I would appreciate hearing back from you.

Thank you for your time and anticipated response.

Here is what they wrote back less than 6 hours later:

We are so sorry about all the mishaps you 've had. Of course we will send you out a replacement. If you receive a label with the replacement please return the defective one with it.

Thank you for your businessThank you for your business !!! For orders 1 (877) 341 0987 Ext 1005 B Express It never hurts to have an extra toner on hand.

Now don't get the wrong idea. I rarely complain like this but after my struggles with IKEA I figured I'd give these guys a chance and the toner cartridge really did suck. So there you have it sports fans. The right and the wrong way to provide customer service.

TAGS: ikea sucks! | ikea | IKEA | furniture

VICTORY!!!

Yep you read it correctly V I C T O R Y is mine! Finally received a call back from the fellow named Jeff. He explained that he was willing to make an exception at this time and is sending me a replacement top and brackets. He did explain that this exception was being made not because the table broke and shouldn't have, but because of the way I'd been treated up until now. Seems he stumbled upon my endless stream of E-mails and phone calls and found the response to be inadequate. I'll say!

So there you have it furniture fans. If you yell loud and long enough it seems that whether it be for the correct reasons or not you will eventually get what you want/need. He called me on it and I did apologize to him for referring to him as a peon in one of my most recent E-mail messages to IKEA. I did preface my apology by telling him that I did that because I was mad and frustrated and he said that he understood completely.

I guess all that is left now is waiting for my replacement part to arrive. I sure hope it does because I don't want to have to do this all over again. Will I ever shop there again? That is the million dollar question. I guess we'll just have to wait and see. I will say this much: "Don't hold your breath on my ever shopping there again." ;-)

For anyone who may have been following this saga, thank you and good night! LOL I'll update on how the replacement is when it gets here. Until then enjoy life and for the love of god get out from behind your computer, quit reading these blogs, go out and get some fresh air and try interacting with some real humans because if I've learnt anything here it's that life is too short to sit at a computer ranting 24//7. Speak at y'all later.

Illegitimus Non Carborundum

TAGS: ikea sucks! | ikea | IKEA | furniture

IKEA sucks - Not surprised at all

Well although I'm not surprised I will admit to yet again being extremely disappointed by the way I have been treated by this useless piece of retail crap known as IKEA. Apparently they do not have a clue what customer service is let alone how to provide it.

Can you believe that after Monday I have not heard back from Mr. Jeff, my so-called Supervisor-Call-Back guy. I think he is just the night watchman and they said to him "here have some fun on Halloween and call this guy. Pretend to give a shit, get mad at him if you like. We've all done it. Try not to make it too obvious that you don't have a clue what you are talking about and when you've had enough tell him you're going to look into it further and let him know what you decide." I tried to insist on nailing down a time or day for him to call me back by but he refused to commit to one. Gee I fucking wonder why! Apparently he never intended on calling me back at all. Bastard. At least be honest about that.

Well Jeff, you and your useless company can go piss off. I am not going away! Next time get a real man or woman to call me, not some little peon like yourself. I will not stop until I have exhausted all avenues.

Have any suggestions about this? Want to share your own horror story about IKEA? Feel free to leave a comment and I will post it here for the whole world to see.

TAGS: ikea sucks! | ikea | IKEA | furniture