Friday, October 21, 2005

IKEA sucks - Web support vs customer support?

I finally got a reply to ... well, anything! This time though it was from the E-mail address that I found when I looked at the code of their E-mail Contact form page. Not from the one that I was given over the phone. Here is what it said:
Hello Mr. Dudley,

Thank you for your email. We have forwarded your message and the
pictures to the customer service department, requesting that someone
contact you by phone.

Sincerely,
IKEA Website Customer Service

Funny how they didn't respond when I filled out their E-mail form and sent that. In any event apparently that address is just for Web support anyway. We'll see if I get anywhere with this latest contact.

Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.

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IKEA sucks - Banging my head against the wall that is IKEA

After not having heard one word from these idiots, I phoned them again today. I got into another shouting match with the asshole on the other end when he informed me that I was not on any of the call back lists. Those F*%#(@ers never put me on one in the first place. Did they really think I would just go away? Wrong!

After being yelled at again that there is only a 45 day warranty on their stuff I told him that I did not care about their 45 day crap and that I would not stop, would not go away until they either replaced the broken pieces or gave me my money back. I tried to get him to look at a tamer version of my original post but he claimed that his computer was being blocked from viewing this page. Yeah right. So he gave me an E-mail address to send the pictures to and assured me that I would hear back from them. I tried to get him to commit to a day for call back, which of course he could not or would not do.

So I sent the E-mail to the address that he gave me as well as the one I found when looking at the source code of their E-mail Form page. I am resolved to do so every day from now on until I get somewhere.

Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.

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