Friday, October 21, 2005

IKEA sucks - Web support vs customer support?

I finally got a reply to ... well, anything! This time though it was from the E-mail address that I found when I looked at the code of their E-mail Contact form page. Not from the one that I was given over the phone. Here is what it said:
Hello Mr. Dudley,

Thank you for your email. We have forwarded your message and the
pictures to the customer service department, requesting that someone
contact you by phone.

IKEA Website Customer Service

Funny how they didn't respond when I filled out their E-mail form and sent that. In any event apparently that address is just for Web support anyway. We'll see if I get anywhere with this latest contact.

Have any suggestions about this? Want to share your own horror story? Feel free to leave a comment and I will post it here for the whole world to see.

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Anonymous said...

I agree..I had a bad experiance

Anonymous said...

I agree. Government should ban foriegn companies that does not meet certain customer service standard.

Anonymous said...

They could care less after they get your money. I have called 10 times for the same stupid issue of a missing piece and cannot get it solved. They are pros at passing the buck to an eventual black hole.

Anonymous said...

The "Ask Anna" feature on their website is incredibly frustrating. It is an automaton that guesses correctly as to what you are asking about 2% of the time. Extremely poor customer service.

The instruction sheet coming with the items indicates that you should call Ikea tech support if you have a problem, but does not give you a number to call.