Saturday, October 08, 2005

IKEA sucks - Tired of waiting.

In my continued efforts to resolve this situation I find myself growing more and more frustrated with the lack of contact and satisfaction that I am getting from IKEA. Today I decided to try contacting them through their Web site, using their online form. This is what I sent them:

After dealing with your so-called customer service reps I want to speak with a supervisor or manager of customer support.

It is becoming clear to me that you do not stand behind your product; a shocking realization when talking about one of the biggest furniture companies in the world.

I have had the Lamborn Coffee table for just over three months and it is broken. One of the arms that support the table top that can be removed and reversed has pulled out of the particle board table top. An unacceptable result of using the table as it was intended.

I have been told by a couple of rude customer service reps - whom I could barley understand due to such thick accents - that the 45 day warranty period is over and therefore I am stuck with a broken table and no recourse. This while insisting that IKEA stands behind their products and it must be my fault that it broke. This response would be laughable if it weren't so utterly ridiculous and wrong.

I get the distinct feeling that if I had an actual store in my city where I could take the broken piece I would have no problem being taken care of satisfactorily. That has been the experience of others that I know. So why am I being punished for being a home shopper? Do you think that if I get treated poorly enough that I'll just give up and go away? Think again! I will not stop until I get treated properly and fairly. This problem is not because of anything other than faulty material/design and/or poor workmanship.

This was our first purchase from IKEA and you can be rest assured that if this does not get resolved to my satisfaction it will be our last. And I will do everything in my power to dissuade as many others as I possibly can from shopping with you as well.

I look forward to hearing from someone as I have already been waiting for over a week for a "Supervisor Call Back." Good day!

Think this will get me anywhere? I am sceptical to say the least. If this does not work I will continue moving up the chain until I do get some satisfaction.

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