Wednesday, April 12, 2006

Still more misguided comments

I received this from yet again another anonymous (read: guttless coward) poster:
If you knew anything about good service you wouldn't be acting in this way. People like you are horrible to have to deal with. I'm sure you'd be just as rude to someone who offered you the most amazing service imaginable...All you're trying to do is get stuff for your lousy complaints. Quit being an ass someday ok. Love ya..See ya at IKEA next time...cuz you know you'll be back..mark my words..no doubt about it :)
Since when are we not to expect good customer service, especially from a giant like IKEA(suckz)? Please, enlighten me on how if I knew anything about customer service I wouldn't be acting this way! This should be good. I mean really, have we dumbed ourselves down to the point where we are suposed to accept poor quality and service? I thpought it was the other way around. And to say that I was being rude is plain ludicrous! I did not get nor was I ever rude with these people and in fact they were rude to me. So much so that that is the reason they replaced the broken parts; their poor handling of the situation and the fact that they treated me rudely.

Now if the 12 year olds who have some how taken it upon themselves to champion the cause of IKEA(suckz) would guit wasting their time posting disparaging comments and go and get a real job in the service industry then maybe they wouldn't be so quick to condem me for wanting, no demanding good customer servce. If you're already in the field DO YOUR FUCKING JOB WELL and you won't get any complaints from the likes of me. Otherwise don't expect me to freely give you my hard earned cash. Maybe then they'll learn the value of standing behind a product and not looking at everyone who complains as an ass with nothing better to do. Quite frankly I find it appalling that I need to defend my position in any way. It's so clear to me.

Oh and just to be perfectly clear, I will NEVER shop at IKEA(suckz) again! You can mark MY words on that one ya stupid dumb ass!

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33 comments:

Anonymous said...
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Anonymous said...

You have every right to expect excellent customer service, but you also need to take responsibility for your actions. If you break your table after a store's grace-period/warranty whatever, it's your problem. Stuff breaks. BUT! I know you're very witty and you'll try to get free stuff with complaints. I dont really blame you, it works. For example: the printer cartridge. That was a nice way of scoring a free one after using the one you already paid for. I guess what I'm trying to get at is that if you had a legitimate complaint, then you should expect good customer service. The "incompetent" people at the IKEA shop saw right through you, thus were not URGENT in their dealings with you. BUT! You won didn't you? You got your free stuff....your pal, Gutless Coward. Enjoy your next visit to Ikea..gotta try the Lingonberry juice...very nice

Anonymous said...

Happy happy happy happy day. We just got the news a few days ago that we are going to get an Ikea in Orlando next year. I am already looking forward to the Ikea experience first hand. I feel sure that it can't be anything like what you've described. There's a very good reason that people typically drive 3 or more hours to get to the nearest Ikea. Think about it. To each his or her own. Sorry if you had a bad experience but I'm sure most people don't feel that way.

paulo said...

Anonymous cowards,

People drive 3 hours to go to IKEA because they are idiots who don't know any better. They think they're getting something better than the other stores that sell cheap garbage simply because the experience of shopping at IKEA is different. IKEA is great at marketing, but their products have a high failure rate because they are essentially disposable.

If you seriously think this guy is alone in his experience with IKEA, all you have to do is google 'ikea sucks' or 'i hate ikea' and you'll see that the sheer volume of IKEA horror stories is overwhelming. This isn't an isolated incident.

Anonymous said...

If you worked for them you'd really know what "IKEA SUCKS" means,but then what would you expect from a company founded by a guy who was a member of the Nazi party until 1956?
No wonder the guys I work with refer to him as Ingvar Kuntrag.

Anonymous said...

Paulo, the sheer volume of ikea horror stories is indeed, overwhelming!

Results 1 - 10 of about 518 for "ikea sucks". (0.08 seconds)

Results 1 - 10 of about 2,420 for "ikea rules". (0.16 seconds)

Results 1 - 10 of about 652 for "i hate ikea". (0.10 seconds)

Results 1 - 10 of about 20,300 for "i love ikea". (0.12 seconds).

http://www.google.com/search?hl=en&lr=&safe=off&q=%22i+hate+ikea%22&btnG=Search
http://www.google.com/search?hl=en&lr=&safe=off&q=%22i+love+ikea%22&btnG=Search
http://www.google.com/search?hl=en&lr=&safe=off&q=%22ikea+sucks%22&btnG=Search
http://www.google.com/search?hl=en&lr=&safe=off&q=%22ikea+rules%22&btnG=Search

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Anonymous said...

How much did you pay for this coffe table if you dont mind me asking? Its made of chipboard and MDF so I'm guessing it was not in the expensive IKEA range?

Anonymous said...

How much did you pay for the said coffe table the original complaint was about? It looks like its made of MDF and chipboard so it must from their from the budget but interesting range, surely?

Anonymous said...

I'm with you. The whole Ikea experience is full of ups and downs. The stuff itself, if you manage to get it, get it home and assemble it correctly can be great. And of course, it's cheap.

The first time I went there we forgot one item (quite a big thing of shelves) at the checkout. We rang up as soon as we got home. Sorry, we can't help you. Many more phonecalls later and they tell us that no, it's gone. Nothing else.

The last time I went (a sucker for punishment) there was a queue all the way down the motorway. Eventually we get in but can't park. We go away, come back later, manage to park. We're prepared this time so we know the stuff we want is in stock. Of those things, 8, 4 have consult staff signs on them. Of course, this means they don't have them. We merrily rack up a list of 6 or so items anyway. We go down to pick them up and discover only 2 are still there. We get back home and put them together and find one is faulty. God damn!

Greg E. said...

Roos. Mate, get a freakin life. if you dont like ikea stop whining and stop shopping there you dumbass. Its people like you, who dont realize what ikea is who whine. If you don't like the service or furniture then stop being so freakin' cheap and shop at a real furniture store. People like you make me sick. Cheap ass. I'll say it again get a life, maybe a girlfriend or something. loser!!!!!!!!

Greg E. said...

Ross. get a life mate. Its people like you who are too cheap to buy a real table that get pissed at Ikea. If you don't like it, don't shop there you loser. Go buy a table at a real furniture store and stop whining you cheap fuck. Maybe its time to grab a girlfriend or something.

Anonymous said...

Yes- ikea does suck. I just remodeled my kitchen with cabinets from Ikea. I did this through their Ikea kitchen design software/ home delivery service rather than through a store. I have found that their sales/customer service department might as well be non-existent. It is unbelieveable that these people can retain their jobs- since they obviously have no idea how to actually perform the work. If I ever treated our clients like I have been treated I would be out of a job toute de suite. Pamela - sales and Adrian- after sales are so incompetent that I have lost all hope that I will ever recieve the items that I've ordered. Their solution to the problem has been to completely ignore it and me. I have been completely polite the entire time- I have emailed and left voice mail messages repeatedly- with almost no response. Pamela ordered the wrong cabinet for me- I couldn't double check her order since no depths were listed on anything- so I received a shallow cab rather than a deep one. No big deal (I thought 2 months ago). She also said she would include everything I needed and that some things were included that weren't listed- but not the wall cabinet hangers- oops again. The filler pieces that were in the design software? Oops again. Well- 2 months later and I just got a message that the wrong cabinet that brought my kitchen to a screeching halt has been "delayed" and it will be another 2 weeks. The trim and filler pieces that I need? Pamela- the only person that can place the order- according to everyone else I speak to has apparently decided that this customer no longer exists. Voicemails, emails- to no avail. So- 2 months of asking asking asking POLITELY i may add- and being completely ignored- and they have completely lost this customer forever. I will tell everyone that will listen not to use Ikea. I realized that by paying $3000 for kitchen cabinets rather than say $4500 at Lowes or Home Depot I was trading off quality- but I had no idea that it would be the equivalent of buying something that fell off the back of a truck. Ikea should save themselves some more money and fire the entire sales and customer service staff and replace them with below minimum wage day laborers- I'm sure the increase in quality would be astonishing.

Bill said...

Thanks for linking to the Ikeaphobia movie!

david said...

Good on you!

I have a youtube video "ikea customer service"

pathetic service, well atleast around 5000 people have saw it!

good luck

Dr. Shannon said...

RANT AND A WARNING: BUYER BEWARE AT IKEA!

4 May 2007
(Ross - permission to post in its entirety wherever you like/can!)

You may want to THINK TWICE before purchasing from Swedish-based furniture powerhouse, IKEA. If you DO choose to buy from this company, you might want to invest the additional $$ to have THEM put together your items, lest you make a necessary, marginal adjustment in assembly, the entire furniture item comes crashing down, and they want YOU to hold all the blame. NO refund, NO customer service, despite their self-proclaimed “Generous Return Policy.”

Let me explain…

My husband and I purchased about $400.00 worth of Ikea wardrobe and cabinet/storage units recently, and lugged home the assorted and sundry heavy boxes. While following Ikea’s *asinine* instructions on assembling a box-like PAX Wardrobe Frame, we were required to move one side away from the wall about 2-3 inches in order to line up some dowels that were not fitting into the slot. I won’t go into detail here about how we were putting it together or how Ikea’s instructions were lacking common sense (my husband is sitting next to me right now, asking if he can put his OWN adjectives in this post…) – suffice it to say that we WERE following their strange directions, and not busting out some wild, creative assembly techniques.

As you can imagine with crappy, particle-board furniture, sometimes all the pegs and holes do not line up perfectly. Our wardrobe frame was resisting attempts to become one solid box, and we made the FATAL decision to move the side resting against the wall about 2-3 INCHES away from the wall in order to get the dowels to line up correctly, and thus, finish assembly.

Despite my husband’s and my 9 year-old’s attempts to hold the unit steady while I wiggled the dowels into place below, the ENTIRE unit came CRASHING DOWN – the cam bolts at the top of the unit did not hold, and they peeled out of the boards and broke the veneer in several places.

(I’d hate to see what happens to their products in the event of an EARTHQUAKE!)

I was angry and frustrated, but figured there would be no problem exchanging the unit, since I had taken great pains to follow their directions, asinine as they appeared. WRONG AGAIN! Even though Ikea Customer Service assured me by phone that we could return the unit as long as we had the receipt, it was a different story once we arrived at the Tempe, Arizona store.

Because we had DEVIATED from their instructions the slightest bit (even though we couldn’t get it together any other way), they said it was our fault and refused to exchange the product. My husband was about to come unglued, and I pointed out the lack of wisdom in risking a 400.00 sale and future business over a 75.00 (retail cost) item. The manager did not care.

I have NEVER seen such terrible customer service! I know we are just a small drop in the bucket compared to their world-wide business, but they advocate having “Generous Customer Service,” and – let me assure you people – this could not be FURTHER from the truth. Even Forbes.com posted an article about their customer service problems, so it’s not like I’m a lone complainer (wish I would’ve seen that article BEFORE shopping at Ikea!).

Before you know-it-alls post and/or write me back to tell me that I should have figured it out, let me assure you that I’m a very intelligent woman who has put together numerous particle-board furniture items through all the years of college and early adulthood – same for hubby. We are not strangers to the phenomenon of particle board furniture assembly. This was, however, my first foray into Ikea product – FAR INFERIOR quality to even your basic Bush Office Furniture.

SO – I am posting this warning. Learn from our $75.00 mistake. I STRONGLY RECOMMEND that you think twice before purchasing any “Assembly Required” products from Ikea – unless, of course, you are narcissistically confident that you will NEVER need to make the SLIGHTEST deviation from their assembly instructions, and/or you are a masochist and like pain, wasted time, frustration, and “Customer Service Reps” who are the exact opposite of their title.

Spread the word – and thanks for reading. There’s nothing we can do about the loss of money, but I feel better for generating the warning. Together, maybe we can actually put a tiny dent in Ikea’s international, astronomically high revenues… Or, maybe monkeys will fly out of my butt. Either way, you’ve been warned against the Ikea Evil Empire! ;) Have a good evening.

Anonymous said...

If your going to buy cheap furniture, your going to get the same type of service. For example, if you went to Ethan Allen to get a table, your service and table would be excellent. People at EA are properly interviewed, trained, etc. If you're going to IKEA, it is a help yourself type of shopping experience and the employees are paid accordingly. How hard would you work for so little money per hour? I used to work retail when I was young, and I am a naturally hard working person, but I do remember how little I was paid and how much crap buyers put you through. I was an assistant manager at a retail store at one point, and some guy was yelling at one of my employees, so I told him to leave because retail employees aren't paid enough to put up with that kind of abuse. So, next time your frustrated, just think that this is some 17 year-olds only part-time job at which they are earning $7/he to do much more crap than most non-retail jobs. Have mercy on them and be patient. Lastly, I've also found that when you are extremly nice, understanding, and have solutions to offer, most people out there are good and try to work with you - not against you. Sorry you had a bad experience, hope your next one is better - if IKEA is what you can afford, then you must deal with that level of service.

Chris said...

i have an ikea story for ya...

so my girlfriend buys me a hopen (six drawer cabinet) from the aforementioned place of suckery. builds it for me as a christmas present. does a good job. no pieces missing and everything SEEMS sturdy. about three weeks later after barely loading the thing with nothing but socks and t-shirts the doors start to stick. then they just plain wont open. seems the crappy particle board wood is cracking and cant hold the screws in. so i call ikea up. they inform me that they have a replacement side panel. im in california so we have like 3 nearby. nearby being at least an hour and thirty minute drive. get in the car. load piece of crap hopen in the back. drive to "closest" ikea and then begin to wait. and wait. and wait. at least 40 minutes of respectful asking for service later do i finally get "served". and by served i mean ive gotten better help from people beating me up. apparently the guy i spoke to on the phone was on an extended meatball break and when he finally got done the part i had driven all that way for was given to somebody else. so of course im pissed off but dont want to burn any bridges. i respectfully leave after giving them my name and number and getting their full assurance that once the part i need comes in i will be called. 3 hours on the freeway. 1 hour at the store. keep these numbers handy we'll be adding them up later. two weeks go by without a word so i finally decide to call them back. after waiting on hold for a 30 mins i am directed to voicemail. leave my message. over the course of the next two weeks i leave 5 more. usually only after having to wait through 20 minutes of automated diretories and empty promises that the person im looking for will be with me shortly. finally after three weeks of this crap i get ahold of the guy and low and behold they had my piece for a while but couldnt get in touch with me. yeah uh huh. i ask to speak to a manager. no luck must be eating meatballs. but before i give up hope and just set fire to my cardboard hopen my contact there tells me that he just happened to find another piece but i need to come down rightaway to pick it up. so on what was shaping up to be a wonderful sunday of picking my nose scratching my butt and sleeping in turned into another hour and a half drive to ikea. aka annoying people suckville. i get to the store wait twenty minutes to speak to my guy and am later told that he went home for the day. nobody knows anything about the piece im there for so im instructed to look around the store till it can be found. 30 minutes later OOPS! no luck! no side panel piece. however i was instructed that i can purchase another 250 dollar hopen and use the piece from that one... yeah im not kidding that was their "suggestion". so its manager time. im upset but still respectfully request to speak to a higher up... and im told thats gonna take some time. i guess everyone in ikea is busy at their other jobs or solving the cure for cancer cause nobody seems to be available EVER. im told its going to be about 40 minutes so i decide to walk around their store. i walk around for about 20 mins and head to the check out line with some cd holders im pretty sure weren't made out of particle wood or need to be put together... though one can never be sure. im in line for around 15 minutes until its finally my turn. and when i get to the cashier i am told that the holders i am trying to purchase were display models and arent for sale. a 2 dollar item that is no longer in stock is not for sale??? after she makes about 5 calls, one im assuming is to the pentagon to make sure our national security and or economy wont negatively be affected by this sale, i am told that infact i will just have to come back another time when they are available. so i go to the front of the store ready to meet the manager when i find out that its going to be a little while longer. now at this point im sure any normal person would haver either got pissed in yelled or just left. but this is a mission now and i have no life. so i decide to stay. but im hungry. luckily ikea has a wonderful gormet cafe that serves old hotdogs and disgusting cinnamon rolls. so i wait in line for another 10 minutes. place my order when its my turn and am then told that i cannot use a credit card to make this purchase because the machine is down... yet we are only five feet away from the checkout lines that do accept credit cards. i ask if i can just be rung up at one of those and am looked at like i just asked for a mountain to be moved. i reach an agreement with the highschool dropout ive been so fortunate to have take my order that i will be able to take my food so long as i leave my credit card with her until the machines are up... which should be in five minutes. so i dont have any cash on me and am hungry from my long drive my long wait and just plain frustration i make the deal. and then things start to really get bad. i finish my slop about 20 minutes later but the manager is still not ready to meet with me so i mosey on down to the cafe to get my card back. wouldnt ya know it the machine is still down. im then told by someone at the front that the manager wont be able to meet me at all today... for absolutely no reason. they couldnt even think to make up an excuse they just said he cant do it. then i am told by dropout number one that the cash register is going to be down for an unknown amount of time... and i just lose it... at least on the inside. i calmy go back to the dining area and wait another 20 minutes for somebody figured out that it needed to be plugged in to work. i pay for my meal and then i walk out. i walk to my car. get in. but i decide not to leave. i back up to the front of the store and open the trunk. i begin to take out all the side panels all the front and top ones and all the drawers and put them in a pile behind my car about 10 feet away from the main pretentious glass enclosed entrance. and of course people are looking at me like "what a nut" and admittedly after a while it starts to get to me. i start to feel bad and like said nut. but then i think "screw that" and decide to build something out of all the broken cardboard pieces. i stack them as high as i can, one on top of the other, reaching to the heavens so that God can maybe notice and see all the wrong being done to people at this store. i stack everything a good ten feet on top of each other making a nice little ikea statue. i drive off and smile. revenge was mine. i laugh to myself as i think of how the high school dropouts having to wear ugly blue and yellow uniforms are being ordered by meatball eating managers to pick up my modern art garbage masterpiece right now. i smiled and i laughed and then im reminded that 250 dollars, one month of hassles fake promises and phone tag, around 60 dollars worth of gas, and a disgusting hot dog were all still dumped in my lap for the sole reason that i got something from IKEA. I HATE YOU IKEA AND I WISH YOU WERE DEAD YOU SWEDISH EURO TRASH PIECE OF CRAP. YOU SUCK!

Anonymous said...

i recently bought a lamp and a chair from there, the lamp having faulty electrics, the chair, having some piece of shit digging into my back, and fucking hell im not happy

Sean Glass said...

It's not that IKEA is bad, it's that their service organization treats customers as if they don't matter. They don't realize how this is hurting their brand. I had such a bad experience that I've started a facebook group to gather people who feel the same way. Once we get enough people making enough noise, they'll change - join the group here: http://www.facebook.com/group.php?gid=12256012493

house decor said...

another happy customer then ha ha ha

hemlockz said...

"nobody knows anything about the piece im there for so im instructed to look around the store till it can be found. 30 minutes later OOPS! no luck! no side panel piece. however i was instructed that i can purchase another 250 dollar hopen and use the piece from that one... yeah im not kidding that was their "suggestion". so its manager time. "

Dude... take a hint that means you got to go rip open a box and take the piece you need then walk over and say look I found it! thanks, bye!