Yes I'm still waiting and not getting any happier I might add. I have not heard back from either the "Call-back Supervisor" nor my letter sent to them off of their Web site. It never ceases to amaze me how the bigger and more successful a retail company is the worse their service is. It's really despicable when you think about it. After all, who made them successful in the first place?
TAGS: ikea sucks! | ikea | IKEA | furniture
Tuesday, October 11, 2005
Monday, October 10, 2005
IKEA sucks - In case you missed it this is why IKEA sucks.
The world's largest furniture company, IKEA, owned by the wealthiest man in the world (yes even wealthier than Bill Gates and all of the sheikhs) DOES NOT stand behind their products.
Here's our story:
After years of hearing people rave about their furniture we decided to spend some money and buy a new coffee table. We thought we had found the greatest table when we decided on the Lamborn Coffee Table from IKEA. It is a multifunction table where half of the table top can be lifted out, turned around, re-inserted into it's leg holes and thus turned into a work/eating table. See below:
After three months the table top that is removable broke! The arm that pulls out and then gets reinserted when the table top is reversed, as is in the second picture, pulled out of the wood top; anchors and all. (See below.) One would think that this would be built in such a way that this stress point could and should withstand more than three months of use.
Now I am being told that because it is past the 45 day warranty period they have no responsibility to me or their merchandise. Imagine that; the biggest furniture company in the world will not stand behind their furniture for more than 45 days. How absurd is that!
Worse is the service I have received over the phone with regards to this. First I was told that there was a one year warranty on the materials. Then I was cut off while being transferred to the claims department. Then upon phoning back I was transferred to a person whose accent was so heavy I couldn't understand a word they were saying. After they slowed down and started annunciating in English I was able to convey my message to him upon which I was transferred again, but this time not before being told that I was out of luck. When protesting that decision to the next person I was told that it was my fault and had the customer service 'manager' (more on that later) yell at me about how he didn't know how I was using the table. All the while admitting that this should not have happened.
Sensing that I would get nowhere with this person I asked to talk to his superior. At this point I was told that I could not and a case number would be given to me and I would be added to a Supervisor Call Back list. I would hear from someone within 24 to 48 hours. I was not happy about this but what else could I do? So I waited, and waited and waited some more until 5 days later I called them back! When I got the customer service rep on the phone I immediately asked for his manager. He replied that he was the manager. After speaking with him for a moment and explaining the situation I quickly came to the realization that they all consider themselves "Customer Service Managers" and I will get nowhere with this fellow. In any event he puts me on hold for over 10 minutes while he retrieves the case file, only to have him tell me that I am out of luck and will not receive any assistance what-so-ever from IKEA, all the while insisting that they do indeed stand behind their products. I find this a very bizarre way of standing behind ones products. So yet again I insist on talking to his 'superior,' a term that I figure he may actually understand. He insists that I will get the same answer from whomever I talk to and again tells me that I can't talk to anyone right now and I can if I want go back on the call back list and wait at least 5 more days for a call.
So here I am, waiting for a call from someone who is supposedly a supervisor or manager or whatever the hell they call the next person up the chain. Still not at all satisfied with what's going on here and still sitting with a 3 month old broken table. Grrrrrrr.
Have any similar experiences with IKEA? Want to share that experience? Something tells me I'm not the only one going through this. If you want to share your experience please send me a comment and I will either post your story here for you or get you to do it. Don't let the biggest furniture company in the world get away with this!
TAGS: ikea sucks! | ikea | IKEA | furniture
Here's our story:
After years of hearing people rave about their furniture we decided to spend some money and buy a new coffee table. We thought we had found the greatest table when we decided on the Lamborn Coffee Table from IKEA. It is a multifunction table where half of the table top can be lifted out, turned around, re-inserted into it's leg holes and thus turned into a work/eating table. See below:
After three months the table top that is removable broke! The arm that pulls out and then gets reinserted when the table top is reversed, as is in the second picture, pulled out of the wood top; anchors and all. (See below.) One would think that this would be built in such a way that this stress point could and should withstand more than three months of use.
Now I am being told that because it is past the 45 day warranty period they have no responsibility to me or their merchandise. Imagine that; the biggest furniture company in the world will not stand behind their furniture for more than 45 days. How absurd is that!
Worse is the service I have received over the phone with regards to this. First I was told that there was a one year warranty on the materials. Then I was cut off while being transferred to the claims department. Then upon phoning back I was transferred to a person whose accent was so heavy I couldn't understand a word they were saying. After they slowed down and started annunciating in English I was able to convey my message to him upon which I was transferred again, but this time not before being told that I was out of luck. When protesting that decision to the next person I was told that it was my fault and had the customer service 'manager' (more on that later) yell at me about how he didn't know how I was using the table. All the while admitting that this should not have happened.
Sensing that I would get nowhere with this person I asked to talk to his superior. At this point I was told that I could not and a case number would be given to me and I would be added to a Supervisor Call Back list. I would hear from someone within 24 to 48 hours. I was not happy about this but what else could I do? So I waited, and waited and waited some more until 5 days later I called them back! When I got the customer service rep on the phone I immediately asked for his manager. He replied that he was the manager. After speaking with him for a moment and explaining the situation I quickly came to the realization that they all consider themselves "Customer Service Managers" and I will get nowhere with this fellow. In any event he puts me on hold for over 10 minutes while he retrieves the case file, only to have him tell me that I am out of luck and will not receive any assistance what-so-ever from IKEA, all the while insisting that they do indeed stand behind their products. I find this a very bizarre way of standing behind ones products. So yet again I insist on talking to his 'superior,' a term that I figure he may actually understand. He insists that I will get the same answer from whomever I talk to and again tells me that I can't talk to anyone right now and I can if I want go back on the call back list and wait at least 5 more days for a call.
So here I am, waiting for a call from someone who is supposedly a supervisor or manager or whatever the hell they call the next person up the chain. Still not at all satisfied with what's going on here and still sitting with a 3 month old broken table. Grrrrrrr.
Have any similar experiences with IKEA? Want to share that experience? Something tells me I'm not the only one going through this. If you want to share your experience please send me a comment and I will either post your story here for you or get you to do it. Don't let the biggest furniture company in the world get away with this!
TAGS: ikea sucks! | ikea | IKEA | furniture
Saturday, October 08, 2005
IKEA sucks - Tired of waiting.
In my continued efforts to resolve this situation I find myself growing more and more frustrated with the lack of contact and satisfaction that I am getting from IKEA. Today I decided to try contacting them through their Web site, using their online form. This is what I sent them:
Think this will get me anywhere? I am sceptical to say the least. If this does not work I will continue moving up the chain until I do get some satisfaction.
TAGS: ikea sucks! | ikea | IKEA | furniture
After dealing with your so-called customer service reps I want to speak with a supervisor or manager of customer support.
It is becoming clear to me that you do not stand behind your product; a shocking realization when talking about one of the biggest furniture companies in the world.
I have had the Lamborn Coffee table for just over three months and it is broken. One of the arms that support the table top that can be removed and reversed has pulled out of the particle board table top. An unacceptable result of using the table as it was intended.
I have been told by a couple of rude customer service reps - whom I could barley understand due to such thick accents - that the 45 day warranty period is over and therefore I am stuck with a broken table and no recourse. This while insisting that IKEA stands behind their products and it must be my fault that it broke. This response would be laughable if it weren't so utterly ridiculous and wrong.
I get the distinct feeling that if I had an actual store in my city where I could take the broken piece I would have no problem being taken care of satisfactorily. That has been the experience of others that I know. So why am I being punished for being a home shopper? Do you think that if I get treated poorly enough that I'll just give up and go away? Think again! I will not stop until I get treated properly and fairly. This problem is not because of anything other than faulty material/design and/or poor workmanship.
This was our first purchase from IKEA and you can be rest assured that if this does not get resolved to my satisfaction it will be our last. And I will do everything in my power to dissuade as many others as I possibly can from shopping with you as well.
I look forward to hearing from someone as I have already been waiting for over a week for a "Supervisor Call Back." Good day!
Think this will get me anywhere? I am sceptical to say the least. If this does not work I will continue moving up the chain until I do get some satisfaction.
TAGS: ikea sucks! | ikea | IKEA | furniture
Wednesday, October 05, 2005
IKEA sucks - This just in.
Here is an engineer's assessment of the Lamborn Table and IKEA in general (Wish I'd known this before purchasing! D'oah!!):
TAGS: ikea sucks! | ikea | IKEA | furniture
"... I have bought several items from IKEA, and have come to realize that at least 50% of their furniture is crap, for one or both of the following reasons: (1) poor quality materials, or (2) poor design. In the case of your table, any first year engineering student could see this is totally crappy implementation of an otherwise innovative design. The strength of that screw in particle board is way too low for the application, which involves repetitive loading. If they had used solid pine instead of particle board, with the correct screw, it would be a great product. I think the general rule with IKEA is that some of their products have innovative design (they have many different designers, some are really good), but many more suffer from poor material selection and implementation of the design (especially items that use that bloody particle board)."
TAGS: ikea sucks! | ikea | IKEA | furniture
Tuesday, October 04, 2005
IKEA SUCKS and is NOT TO BE TRUSTED!
The world's largest furniture company, IKEA, owned by the wealthiest man in the world (yes even wealthier than Bill Gates and all of the sheikhs) DOES NOT stand behind their products.
Here's our story:
After years of hearing people rave about their furniture we decided to spend some money and buy a new coffee table. We thought we had found the greatest table when we decided on the Lamborn Coffee Table from IKEA. It is a multifunction table where half of the table top can be lifted out, turned around, re-inserted into it's leg holes and thus turned into a work/eating table. See below:
After three months the table top that is removable broke! The arm that pulls out and then gets reinserted when the table top is reversed, as is in the second picture, pulled out of the wood top; anchors and all. (See below.) One would think that this would be built in such a way that this stress point could and should withstand more than three months of use.
Now I am being told that because it is past the 45 day warranty period they have no responsibility to me or their merchandise. Imagine that; the biggest furniture company in the world will not stand behind their furniture for more than 45 days. How absurd is that!
Worse is the service I have received over the phone with regards to this. First I was told that there was a one year warranty on the materials. Then I was cut off while being transferred to the claims department. Then upon phoning back I was transferred to a person whose accent was so heavy I couldn't understand a word they were saying. After they slowed down and started annunciating in English I was able to convey my message to him upon which I was transferred again, but this time not before being told that I was out of luck. When protesting that decision to the next person I was told that it was my fault and had the customer service 'manager' (more on that later) yell at me about how he didn't know how I was using the table. All the while admitting that this should not have happened.
Sensing that I would get nowhere with this person I asked to talk to his superior. At this point I was told that I could not and a case number would be given to me and I would be added to a Supervisor Call Back list. I would hear from someone within 24 to 48 hours. I was not happy about this but what else could I do? So I waited, and waited and waited some more until 5 days later I called them back! When I got the customer service rep on the phone I immediately asked for his manager. He replied that he was the manager. After speaking with him for a moment and explaining the situation I quickly came to the realization that they all consider themselves "Customer Service Managers" and I will get nowhere with this fellow. In any event he puts me on hold for over 10 minutes while he retrieves the case file, only to have him tell me that I am out of luck and will not receive any assistance what-so-ever from IKEA, all the while insisting that they do indeed stand behind their products. I find this a very bizarre way of standing behind ones products. So yet again I insist on talking to his 'superior,' a term that I figure he may actually understand. He insists that I will get the same answer from whomever I talk to and again tells me that I can't talk to anyone right now and I can if I want go back on the call back list and wait at least 5 more days for a call.
So here I am, waiting for a call from someone who is supposedly a supervisor or manager or whatever the hell they call the next person up the chain. Still not at all satisfied with what's going on here and still sitting with a 3 month old broken table. Grrrrrrr.
Have any similar experiences with IKEA? Want to share that experience? Something tells me I'm not the only one going through this. If you want to share your experience please send me a comment and I will either post your story here for you or get you to do it. Don't let the biggest furniture company in the world get away with this!
TAGS: ikea sucks! | ikea | IKEA | furniture
Here's our story:
After years of hearing people rave about their furniture we decided to spend some money and buy a new coffee table. We thought we had found the greatest table when we decided on the Lamborn Coffee Table from IKEA. It is a multifunction table where half of the table top can be lifted out, turned around, re-inserted into it's leg holes and thus turned into a work/eating table. See below:
After three months the table top that is removable broke! The arm that pulls out and then gets reinserted when the table top is reversed, as is in the second picture, pulled out of the wood top; anchors and all. (See below.) One would think that this would be built in such a way that this stress point could and should withstand more than three months of use.
Now I am being told that because it is past the 45 day warranty period they have no responsibility to me or their merchandise. Imagine that; the biggest furniture company in the world will not stand behind their furniture for more than 45 days. How absurd is that!
Worse is the service I have received over the phone with regards to this. First I was told that there was a one year warranty on the materials. Then I was cut off while being transferred to the claims department. Then upon phoning back I was transferred to a person whose accent was so heavy I couldn't understand a word they were saying. After they slowed down and started annunciating in English I was able to convey my message to him upon which I was transferred again, but this time not before being told that I was out of luck. When protesting that decision to the next person I was told that it was my fault and had the customer service 'manager' (more on that later) yell at me about how he didn't know how I was using the table. All the while admitting that this should not have happened.
Sensing that I would get nowhere with this person I asked to talk to his superior. At this point I was told that I could not and a case number would be given to me and I would be added to a Supervisor Call Back list. I would hear from someone within 24 to 48 hours. I was not happy about this but what else could I do? So I waited, and waited and waited some more until 5 days later I called them back! When I got the customer service rep on the phone I immediately asked for his manager. He replied that he was the manager. After speaking with him for a moment and explaining the situation I quickly came to the realization that they all consider themselves "Customer Service Managers" and I will get nowhere with this fellow. In any event he puts me on hold for over 10 minutes while he retrieves the case file, only to have him tell me that I am out of luck and will not receive any assistance what-so-ever from IKEA, all the while insisting that they do indeed stand behind their products. I find this a very bizarre way of standing behind ones products. So yet again I insist on talking to his 'superior,' a term that I figure he may actually understand. He insists that I will get the same answer from whomever I talk to and again tells me that I can't talk to anyone right now and I can if I want go back on the call back list and wait at least 5 more days for a call.
So here I am, waiting for a call from someone who is supposedly a supervisor or manager or whatever the hell they call the next person up the chain. Still not at all satisfied with what's going on here and still sitting with a 3 month old broken table. Grrrrrrr.
Have any similar experiences with IKEA? Want to share that experience? Something tells me I'm not the only one going through this. If you want to share your experience please send me a comment and I will either post your story here for you or get you to do it. Don't let the biggest furniture company in the world get away with this!
TAGS: ikea sucks! | ikea | IKEA | furniture
Subscribe to:
Posts (Atom)
