tag:blogger.com,1999:blog-17460547.post326684051235586799..comments2023-10-14T09:04:01.478-05:00Comments on IKEA Sucks!: A comment worth posting.Unknownnoreply@blogger.comBlogger27125tag:blogger.com,1999:blog-17460547.post-81218909880849518342011-12-09T06:36:37.652-06:002011-12-09T06:36:37.652-06:00It's not really the people behind the till, or...It's not really the people behind the till, or over the phone that you have a problem with so think before you start having ago at that poor person. When you ate told a manager isn't available just remember the people telling you this would rather just get hold of one and get the issue sorted. I think instead of having a go at and abusing the staff you see in the store or speak to on the phone think of the 'Managers' sitting there not helping them to help you. Them poor members of staff can only do so much...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-32615508361287449092011-10-25T22:57:18.022-05:002011-10-25T22:57:18.022-05:00As an IKEA employee:
Lets just say that the quali...As an IKEA employee:<br /><br />Lets just say that the quality of customer service varies from store to store(some hire your high school dropout ex cons, some hire college students and master's grads to work the salesfloor--true, my store has many many undergrads and a few grads), and even from year to year depending on who the hiring managers are at any given date. Busier stores tend to have crappier customer service. If your problem is complex (and many people underestimate this issue due to IKEA policies and European cultural expectations) go on a weekday when its slow--you won't be waiting for hours competing with other customers.<br /><br />Having said that, its true, IKEA treats its employees like slaves, making one employee do the job of two or three people and because its a European retail company, it's technology is miles behind that of U.S. retailers (I used to work for Target, so I know) which means that many processes aren't integrated. SOooo.....when a customer comes in on busy weekend--I mean hundreds of people, throngs, and they only hired one person to work an opening shift or closing shift in that department, they have to clean that department, put up banners, AND help customers (and you have to do everything, no question about it), well that's indicative of the level of customer service you'll get. You see IKEA's not just cheap with its furniture, it's also cheap with its hiring practices and tries to keep most employed part time so they don't have to pay out benefits. Also when a customer asks an employee who is not from that department a question--it doesn't usually take a few minutes, and if you're going on a break (which is 15 minutes), the clock starts ticking the moment you leave your department(on IKEA employee manual rules; enforced my managers and IKEA security cameras)--also employees are not always cross trained to know the products of another department, and calling another employee on the phone does not always yield help because they may be overwhelmed with customers for the aforementioned reasons.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-65238643093513940952010-12-08T05:16:16.532-06:002010-12-08T05:16:16.532-06:00If you're a poor student struggling with study...If you're a poor student struggling with study loan, what options do you really have??citahttps://www.blogger.com/profile/10683563978507462101noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-11460288628322906422010-09-25T01:47:50.915-05:002010-09-25T01:47:50.915-05:00Seems to me you're a pushover with no weight w...Seems to me you're a pushover with no weight whatsoever. You deserve everything you get.<br /><br />Oh, and buying particleboard furniture at ANY place is in itself EPIC FAIL worthy.<br /><br />Get real wood furniture, everyone knows that particle board is good for nothing when you start using it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-57590863386444474232009-06-12T04:07:59.841-05:002009-06-12T04:07:59.841-05:00i work at ikea and i can tell you that none of you...i work at ikea and i can tell you that none of your story is true based on the policies i know from the inside out. you are a very poor story teller and an even worse liar. you know the saying you get what you pay for idiot. ikea buys their products from the cheapest suppliers on the PLANET, and whatever country will give them the cheapest price that is where they buy it from. the key word is cheap, yes ikea is cheap and yes it is crap, so if you don't like it, go somewhere else, we don't need to hear about your ridiculous story, dump your cheap assed gilfriend while you're at it. before i worked at ikea i rarely shopped there because it is a given that their stuff is cheap crap. get over it. if you don't like it, don't buy it. i happen to know that a manager would see you immediately. a brain dead monkey could do almost any job at ikea including manager. all you would have had to do is go to ikea with your broken hopen and return the damaged one and then go buy a new one with your refund card. is that too hard to do you brain dead ape?Jonnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-22154239071055377912009-06-07T17:59:18.300-05:002009-06-07T17:59:18.300-05:00i agree i hate ikea. ever since i was young and i ...i agree i hate ikea. ever since i was young and i saw their catalogue i hated it and still do today their furniture is total crap and the colours are horrid. Just seeing the stores makes me shudder. :/Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-42672534411942281592009-02-21T19:49:00.000-06:002009-02-21T19:49:00.000-06:00I googled IKEA sucks because I just knew I was not...I googled IKEA sucks because I just knew I was not the only one who thought this store was crap! We shopped there several times and bought lots of things for our apartment--towel rack, dishes, book shelves, etc. It is ALL crap! <BR/>This blog made me laugh out loud. I think I might just pile all of the broken crap at the front entrance of the Canton, Michigan store.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-74417556339633606132008-08-30T01:59:00.000-05:002008-08-30T01:59:00.000-05:00ha ha ha some very nice comments, very nice blog g...ha ha ha some very nice comments, very nice blog great workAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-92139099527916146692008-07-17T15:59:00.000-05:002008-07-17T15:59:00.000-05:00Fantastic.Fantastic.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-5226672351651973522008-07-12T11:41:00.000-05:002008-07-12T11:41:00.000-05:00Just a tip for folks trying to get to IKEA's phone...Just a tip for folks trying to get to IKEA's phone support line on Saturdays (they don't answer). After being put on hold and dumped into voicemail twice, I called their sales department, said that I was about to order $4000 on their website, but first wanted to see how easy it would be to talk to Customer Service. Got transferred in 2 seconds to a live agent, was able to get my problem addressed right away.<BR/><BR/>Sales answers their phones. Don't bother with customer service: call sales.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-30606228631568001452008-07-02T21:02:00.000-05:002008-07-02T21:02:00.000-05:00Yup, sitting here in NJ with $1200 worth of useles...Yup, sitting here in NJ with $1200 worth of useless crap IKEA parts because the side panel to hold up the entire bookcase did not have the holes drilled in it. You can not get anyone on a phone. 30 minutes on hold. You leave messages and no one calls back. When they finally and reluctantly send the 7 foot replacement part it is broken. 8 days of calling and leaving messages and still no call back. Filled my Better Business Bureau complaint today! Mailed a enraged letter to the head quarters too. Damn store is a $50 trip away. If this is settled that's it for me and Ikea. God, Target took back a gazebo destroyed my a storm, no questions asked!Unknownhttps://www.blogger.com/profile/14225301328705322127noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-46929357020345597932008-06-12T12:15:00.000-05:002008-06-12T12:15:00.000-05:00Where do I begin? I ordered flooring from IKEA, be...Where do I begin? I ordered flooring from IKEA, began to install it and had problems from the beginning. I called, complained, et cetera. They sent out a "consultant" to ensure that the product was not the problem. The consultant comes to my house, looks at the floor, quotes me an exorbitant fee for installation; I say, no...he then tries to charge me a trip charge...umm Ikea sent you out, make them pay you. Since then I have been on hold for over 2 hours spread out over 3 days trying to make sure that IKEA knows about their sketchy contractors and that I don't get billed for a service sent out by IKEA. <BR/>Do not use IKEA. Scandinavian efficiency my eye.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-86035128458197224112008-06-05T06:45:00.000-05:002008-06-05T06:45:00.000-05:00Godforbid you ever fall for the hype like I unfort...Godforbid you ever fall for the hype like I unfortunatly did!<BR/><BR/>BE FORE WARNED: DO NOT, DO NOT, DO NOT BUY A KITCHEN OR ANY FORM OF CABINETRY FROM THIS HORIBLE PLACE><BR/> Yes they are pretty to look at once peiced together. But God forbid you go home and lose your receipt and you have any missing parts.<BR/> I GOT SCREWED SIDWAYS NO LUBE!!!<BR/>An entire kitchen. Missing 4 $99 door fronts a pack of hinges and two $32 draw fronts, TOTAL almost $500! Now I have to pay for these parts cause they suggest that without the receipt how do they really know what I purchased. <BR/> I show my credit card receipt showing IKEA SUNRISE, FLORIDA $3,000.00<BR/>NOT PROOF ENOUGH. NEED TO SEE ITEMIZED ITEMS ON ORIG. RECEIPT!!!<BR/> I AM FORCED TO SPEND ANOTHER $500 bucks because of their fuck-up and they did it with a smile!!<BR/> Not only that; the cabinets are crap! Compressed wood trash! God forbid even a drop of water ever spill on this crap. It will fall apart like wet toilet paper.<BR/> ONLY DOOR FRONTS ARE WOOD!!<BR/>Let's see, service is shit, product is shit and it's expensive for what you get!<BR/>I don't normally use this word but it's only fitting to say; I HATE IKEA and heed our warnings. You will regret ever buying anything from this place.<BR/> If not today, you'll regret it tommarrow.Unknownhttps://www.blogger.com/profile/11707245362600493774noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-34544011657245135532008-05-24T08:22:00.000-05:002008-05-24T08:22:00.000-05:00Go. see. a. psychiatrist. At once.Go. see. a. psychiatrist. At once.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-10747561630300360662008-04-07T11:10:00.000-05:002008-04-07T11:10:00.000-05:00I recently purchased an item from Ikea Paramus NJ ...I recently purchased an item from Ikea Paramus NJ and discovered a key panel missing from the box. I'm very experienced with Ikea assembly and I'm 100% certain the part was not in the box (it's a large wooden panel that's hard to miss). I called customer service at least 6 times during store hours and no one answers the phone. The best response to Ikea's deteriorating service is to make them PAY. I contacted AMEX and demanded a chargeback.locomotive breathhttps://www.blogger.com/profile/09482458141523129978noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-63803255670934268292008-03-22T11:57:00.000-05:002008-03-22T11:57:00.000-05:00IKEA online UK is awful - I have never, ever had s...IKEA online UK is awful - I have never, ever had such awful customer service. Check out my blog -www.thoughtsintime.com for the full story - please help me spread the word how awful they are.Sean Glasshttps://www.blogger.com/profile/05370653976043251388noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-57440917342814943972008-03-18T23:38:00.000-05:002008-03-18T23:38:00.000-05:00I bought a small dresser at Ikea about two years a...I bought a small dresser at Ikea about two years ago because it seemed like a good price, and was the right height for my window. <BR/><BR/>About a week and a half after I got it, it broke. Ikea refused to replace the broken rail because they didn't know that I bought it from them.<BR/><BR/>That's bad service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-25840934980839514322008-03-02T03:33:00.000-06:002008-03-02T03:33:00.000-06:00i'm sorry, but this truly is just pitiful. i shop ...i'm sorry, but this truly is just pitiful. i shop IKEA all the time ad not only do i get GREAT service when i'm in there, but if something breaks (which NEVER happens for no reason) i am always given a replacement piece. no problem. they probably were "rude" to you because they serve human beings, not arrogant pricks like you. all that "time" you wasted... you probably caused it. i'm sorry but this whole "saga" is disgusting, self- centered, and annoying. grow up. IKEA is great.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17460547.post-13443260875870609372007-12-20T14:31:00.000-06:002007-12-20T14:31:00.000-06:00got a story for you: http://losangeles-myhome.blog...got a story for you: http://losangeles-myhome.blogspot.com/2007/12/bad-service-at-ikea-carson.htmlLA My Homehttps://www.blogger.com/profile/04769275715147962492noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-36270130227822340932007-12-15T06:32:00.000-06:002007-12-15T06:32:00.000-06:00Ross Dudley has entirely TOO MUCH on his handsRoss Dudley has entirely TOO MUCH on his handscjcarterhttps://www.blogger.com/profile/02036469880140827475noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-31866948547331281942007-12-14T14:19:00.000-06:002007-12-14T14:19:00.000-06:00I'm with you on the customer service aspect of IKE...I'm with you on the customer service aspect of IKEA. http://without-warning.blogspot.comTimhttps://www.blogger.com/profile/05271481876760639141noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-492115824475587092007-11-25T18:18:00.000-06:002007-11-25T18:18:00.000-06:00wow, we had a rough weekend at ikea also..... cant...wow, we had a rough weekend at ikea also..... cant complain all that much, so far its been somewhat good to us... but totally see where you are coming from!!!!! if you are not a professional righter you SHOULD BE!!!!! wonderful piece!!deb and jasonhttps://www.blogger.com/profile/16869193995203453824noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-83201958385917012102007-09-07T06:12:00.000-05:002007-09-07T06:12:00.000-05:00I'm a former employee of Ikea. I worked at the one...I'm a former employee of Ikea. I worked at the one in East Pala Alto, CA USA. That is the shitty company to work for. They treat their employees like total slaves. The managers would talk to us like we were 5 years old or if we were retarded. I had 20 fucking people tell me to do the same thing over and over. I had to lift very heavy packages by myself and push their carts to waiting areas so the retarded, unthankful customers could use them to buy their shitty ass furniture. The security team at Ikea pays more attention on the employees than the customers. They would always try to get us fired. I got hurt on the job and they did nothing about it. So if want to work at this company, beware they really do hate their employees.Brandonhttps://www.blogger.com/profile/13153918610743705947noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-28628846087565548382007-08-23T14:06:00.000-05:002007-08-23T14:06:00.000-05:00OMG! I found your blog b/c I was giving a friend o...OMG! I found your blog b/c I was giving a friend of mine a hard time about driving 2 hours away to shop at crappy ikea. Why? Granted, we have entirely different tastes in home furnishing, but I still don't get the whole modern thing. Anyway, love the blog. I'm going to add a link to it on mine b/c I think its hysterical and sadly true! I wish I could have seen the modern art stretching to the heavens!K-Medhttps://www.blogger.com/profile/06193153634353501231noreply@blogger.comtag:blogger.com,1999:blog-17460547.post-53205975349097821182007-08-17T16:44:00.000-05:002007-08-17T16:44:00.000-05:00BY THE WAY,I forgot to add this in and it is worth...BY THE WAY,<BR/>I forgot to add this in and it is worth mentioning. While I was at the IKEA store with my mother, I also witnessed a couple backing their truck out of the parking lot. While they were doing this, they managed to accidentally back it into an IKEA shopping cart, and break one of their back lights in the process. Now, who do you think NUDGED that shopping cart right in back of their van!? OH YEAH, the IKEA employee's who are supposed to help you unload things into your car. Do you think this couple got their money back? HIGHLY doubt it.Anonymousnoreply@blogger.com